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Business Analyst II

Job ID: 1007719
Date Posted: Jun 23, 2022
Department ID: TS0858 IT - FICOH IT Transition
Company: TMNA Services LLC

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Job Description

Marketing Statement

Tokio Marine North America Services (TMNAS) provides professional support services to Tokio Marine Group companies in the United States, including Tokio Marine America, First Insurance Company of Hawaii, and Philadelphia Insurance Companies. Customer service is our focus and our passion! TMNAS adds value in all that we do, providing the best professional service to our business partners, allowing them to achieve their goals. Our talented team delivers actuarial, audit, corporate communications, financial and investment, human capital services, information technology, legal, and payroll expertise to our customers.




Job Summary:

Provides support for the formulation and definition of systems scope and objectives based on both user needs and a good understanding of applicable business systems and industry requirements. Responsible for the development of functional requirements, testing, training and implementation of applications. 

Essential Job Functions:

  1. Participates in the review, analysis and documentation of business systems and user needs.
  2. Responsible for the collection, documentation and maintenance of functional requirements and modeling.
  3. Supports the planning, and execution of functional testing.
  4. Assists in the development and delivery of training for end users.
  5. Assists in formulating and designing system scope and objective based on user needs and thorough understanding of business processes.
  6. Provides technical guidance concerning business implications of application development projects.
  7. Gathers and analyzes information and supports resolutions to address application or business issues for a specific business group.
  8. Assists in designing, planning, and coordinating work teams.
  9. Relies on experience and judgment to plan and accomplish goals.
  10. Collects and defines requirements, translates into functional design documents and participates in the technical design, test planning and user documentation processes.
  11. Participates in software design, prototyping, and testing of new or enhanced applications.
  12. Works with users and peers in planning, developing, implementing, and supporting new or existing applications. 
  13. Assists in training users on new or enhanced applications.


  1. Bachelor’s Degree preferred (preferably in MIS, IT, or Business).
  2. 2-5 years’ experience preferred.
  3. Insurance or Financial industry knowledge/certifications preferred.
  4. Working knowledge of insurance processing systems (i.e., policy writing, billing & receivables, underwriting, claims), workflow systems, document. imaging/management systems, web-based applications, especially Guidewire applications, is a plus.
  5. Experience with Jira and Confluence, or comparable tools preferred.
  6. Excellent problem solving and analytical skills.
  7. Experience writing business requirements and functional specs.
  8. Demonstrated knowledge of SDLC.
  9. Knowledge of Microsoft Office products (Visio, Excel, Word, PowerPoint, and Access).
  10. Knowledge of activities, tasks, practices and deliverables associated with eliciting and clearly defining and documenting required business functionality as well as non-functional requirements.
  11. Knowledge of formal methodologies for planning and executing application development, enhancement, or support.
  12. Knowledge of tools and techniques for design, development, and support of Client/Server applications.
  13. Ability to write business requirements and functional specifications.
  14. Strong writing and communication skills.
  15. Strong customer service orientation (responsive, consultative, collaborative and accurate).
  16. Strong interpersonal relationship building skills: able to work with a variety of people and groups in a constructive and collaborative manner.
  17. Strong analytical ability with the capability to determine the root cause of problems and issues and provide solutions.
  18. Strategic thinking; Applies organizational acumen to identify and maintain focus on key success factors for the organization.
  19. Superior attention to detail.
  20. Ability to juggle multiple, competing, frequently changing time-sensitive deadlines and priorities.

EEO Statement

Tokio Marine Group of Companies (including, but not limited to the Philadelphia Insurance Companies, Tokio Marine America, Inc., TMNA Services, LLC, TM Claims Service, Inc. and First Insurance Company of Hawaii, Ltd.) is an Equal Opportunity Employer.  In order to remain competitive we must attract, develop, motivate, and retain the most qualified employees regardless of age, color, race, religion, gender, disability, national or ethnic origin, family circumstances, life experiences, marital status, military status,  sexual orientation and/or any other status protected by law. 

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