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Liability Claims Adjuster - Trainee to Senior Adjuster I

Job ID: 1007551
Date Posted: May 20, 2022
Department ID: F00607
Company: FICOH, LTD

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Job Description

Marketing Statement

First Insurance Company of Hawaii, Ltd. was founded in 1911 and is the oldest and largest property and casualty insurer domiciled in Hawaii. A member of the Tokio Marine North America (TMNA) group of companies, First Insurance enjoys an “A+” (superior) rating from A.M. Best Co. and has been named one of the nation’s top 50 property and casualty insurance companies by The Ward Group six years in a row. Proud of its broadly experienced, service-oriented staff, First Insurance employs more than 300 insurance professionals and distributes its products through 29 independent general agencies.

Duties

Typical duties include but are not limited to:

  • Adjust new and existing liability claims according to department guidelines
  • Determine coverage, liability and damages
  • Meet with insureds, claimants, and witnesses and conduct on site investigations
  • Reserve and document the file
  • Follow reporting and Special Accounts handling requirements
  • Meet with insureds and agents to review claim status
  • Draft reservation of rights or coverage declinations letters when appropriate
  • Handle general liability claims appropriate to expertise level
  • Learn general liability and contract law and/or handling cases in litigation

 Senior Adjuster: (including above duties)

  • Understand general liability tort and contract law
  • Handle own independent analysis of coverage in various types of liability policies and proactively manage cases in litigation
  • Share technical expertise with others
  • Handle litigation and coverage cases appropriate to expertise level

Special Circumstances:

  • Occasional after hours work in peak workload periods and occasional travel off island

Qualifications

Qualifications / Experience:

Claims Trainee:

  • 4 year college degree or equivalent experience, involving customer service and communication skills or in insurance
  • Excellent oral and written communication skills
  • Strong customer service and people skills
  • Ability to work well independently and with others
  • Excellent organizational skills to prioritize assignments and manage workflow
  • Computer knowledge of MS Word, Excel, and PowerPoint
  • Type 30+ wpm
  • Good critical thinking skills and a drive to know “why”
  • Self-starter and initiative to respond appropriately in an environment of constant change
  • Possess valid driver’s license
  • Able to interpret policy language and determine applicability of insurance coverage for various policies

 Liability Claims Adjuster I (including above requirements):

  • Minimum 1 year of claims adjusting experience, not necessarily in liability, preferably in Hawaii

Liability Claims Adjuster II (including above requirements)

  • Minimum 2 years of claims adjusting experience, not necessarily in liability, preferably in Hawaii

 Liability Claims Adjuster III (including above requirements)

  • Minimum 3 years of claims adjusting experience, preferably in liability, preferably in Hawaii
  • Ability to handle some serious losses and has working knowledge of general liability

 Liability Claims Adjuster IV (including above requirements)

  • Minimum 4 years of claims adjusting experience, partially in liability, preferably in Hawaii
  • Ability to handle some serious exposures and/or some cases in litigation

 Liability Claims Senior Adjuster I (including above requirements)

  • Minimum 5 years of claims adjusting experience, partially in liability, preferably in Hawaii
  • Ability to handle claims requiring specialized experience such as: complex coverage issues, cases in litigation, arbitration or mediation, construction defects, large property damage claims, and/or serious exposures

 Additional Qualifications Preferred:

  • Current Hawaii State Adjuster’s license

EEO Statement

Tokio Marine Group of Companies (including, but not limited to the Philadelphia Insurance Companies, Tokio Marine America, Inc., TMNA Services, LLC, TM Claims Service, Inc. and First Insurance Company of Hawaii, Ltd.) is an Equal Opportunity Employer.  In order to remain competitive we must attract, develop, motivate, and retain the most qualified employees regardless of age, color, race, religion, gender, disability, national or ethnic origin, family circumstances, life experiences, marital status, military status,  sexual orientation and/or any other status protected by law. 

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