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Multiline Claims Adjuster (Associate to Senior) - FiRMS Claims Services

Job ID: 1007376
Date Posted: May 5, 2022
Department ID: F00615
Company: FICOH, LTD

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Job Description

Marketing Statement

First Insurance Company of Hawaii, Ltd. was founded in 1911 and is the oldest and largest property and casualty insurer domiciled in Hawaii. A member of the Tokio Marine North America (TMNA) group of companies, First Insurance enjoys an “A+” (superior) rating from A.M. Best Co. and has been named one of the nation’s top 50 property and casualty insurance companies by The Ward Group six years in a row. Proud of its broadly experienced, service-oriented staff, First Insurance employs more than 300 insurance professionals and distributes its products through 29 independent general agencies.


Typical duties include but are not limited to:

  • Adjust a variety of claims, both new and existing claims according to department guidelines   
  • Take recorded statements, conduct on-site investigation
  • Meet with clients and providers to develop rapport and formulate strategies for claims resolution
  • Identify Subrogation potential, investigate and recover payments from adverse parties when necessary
  • Determine exposure and set appropriate reserves 
  • Service Major Accounts and handle TPA claims with special servicing requirements

Special Circumstances:

  • Occasional overtime and weekend work may be required.
  • Neighbor island travel may be required.


Qualifications / Experience:

  • 2 year college degree or equivalent work experience
  • Excellent oral and written communication skills
  • Excellent organizational and time management skills
  • Ability to work independently and within a team
  • Ability to prioritize assignments
  • Must be able to type 35+ WPM
  • Knowledge of Microsoft Office (Word, Excel, and Outlook)
  • Hawaii Independent Adjuster license(able to obtain within 90 days)
  • Ability to assess liability, determine compensability and apply facts to the loss
  • Able to conduct claim status reviews and service agent or agencies

 Associate Adjuster (including above requirements):

  • Minimum 1 year claims adjusting experience in either TDI, Auto, Property, or General Liability

 Adjuster (including above requirements):

  • Minimum 4 years claims adjusting experience in either TDI, Auto, Property, or General Liability

 Senior Adjuster (including above requirements):

  • Minimum 5 years claims adjusting experience in either TDI, Auto, Property or General Liability

 Preferred Qualifications:

  • 4 year college degree
  • Professional Insurance Designations
  • Knowledgeable in Microsoft Excel formulas
  • Knowledgeable in Quickbooks

EEO Statement

Tokio Marine Group of Companies (including, but not limited to the Philadelphia Insurance Companies, Tokio Marine America, Inc., TMNA Services, LLC, TM Claims Service, Inc. and First Insurance Company of Hawaii, Ltd.) is an Equal Opportunity Employer.  In order to remain competitive we must attract, develop, motivate, and retain the most qualified employees regardless of age, color, race, religion, gender, disability, national or ethnic origin, family circumstances, life experiences, marital status, military status,  sexual orientation and/or any other status protected by law. 

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