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Customer Service Rep III - Customer Service

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Job ID: 1007209
Date Posted: Mar 2, 2022
Department ID: F00516
Company: FICOH, LTD

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Job Description

Marketing Statement

First Insurance Company of Hawaii, Ltd. was founded in 1911 and is the oldest and largest property and casualty insurer domiciled in Hawaii. A member of the Tokio Marine North America (TMNA) group of companies, First Insurance enjoys an “A+” (superior) rating from A.M. Best Co. and has been named one of the nation’s top 50 property and casualty insurance companies by The Ward Group six years in a row. Proud of its broadly experienced, service-oriented staff, First Insurance employs more than 300 insurance professionals and distributes its products through 29 independent general agencies.


Typical Duties Include But Are Not Limited To:

  • Answer basic to intermediate levels of calls from customers and agents
  • Process a high volume of changes within the systems
  • Follow SOP instructions to process multi-step transactions correctly
  • Develop proficiency in PolicyCenter and BillingCenter systems  
  • Master CS guidelines to know what types of changes are within your authority, can be processed over the phone, or needs to be referred. Review activities generated from the system.  Follow workflows to either process themor assign to others.
  • Other duties as assigned

Special Circumstances:

  • Periodic overtime may be required
  • This is a project position that will end by 12/31/2023


Qualifications / Experience:

  • 2 years college degree or equivalent
  • 1+ years of general office and/or customer service experience
  • Ability to type 35+ wpm
  • Excellent communication skills
  • Good critical thinking skills to determine best action to take
  • Ability to multi task and strong attention to detail
  • Ability to work and learn in a fast pace environment
  • General knowledge of Microsoft Office Programs (Outlook, Word and Excel)

EEO Statement

Tokio Marine Group of Companies (including, but not limited to the Philadelphia Insurance Companies, Tokio Marine America, Inc., TMNA Services, LLC, TM Claims Service, Inc. and First Insurance Company of Hawaii, Ltd.) is an Equal Opportunity Employer.  In order to remain competitive we must attract, develop, motivate, and retain the most qualified employees regardless of age, color, race, religion, gender, disability, national or ethnic origin, family circumstances, life experiences, marital status, military status,  sexual orientation and/or any other status protected by law. 

Please note that any offer of employment from First Insurance Company of Hawaii, Ltd. (FICOH) is contingent on candidates attesting to their Covid-19 vaccination status, in accordance with and to the extent permitted by applicable law.  FICOH is an equal opportunity employer. Candidates who are unable or unwilling to be vaccinated against Covid-19 due to a sincerely held religious belief, medical reasons, or other legally protected reasons, may request reasonable accommodations which will be considered by FICOH consistent with applicable law.

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