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Associate III or Senior Associate - Claims, Support Unit

Job ID: 1007100
Date Posted: Oct 5, 2021
Department ID: F00605
Company: FICOH, LTD

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Job Description

Marketing Statement

First Insurance Company of Hawaii, Ltd. was founded in 1911 and is the oldest and largest property and casualty insurer domiciled in Hawaii. A member of the Tokio Marine North America (TMNA) group of companies, First Insurance enjoys an “A+” (superior) rating from A.M. Best Co. and has been named one of the nation’s top 50 property and casualty insurance companies by The Ward Group six years in a row. Proud of its broadly experienced, service-oriented staff, First Insurance employs more than 300 insurance professionals and distributes its products through 29 independent general agencies.

Duties

Typical duties include but are not limited to:

  • Perform variety of clerical support duties for the claims adjusting staff
  • Operate the claims service desk that includes backing up the adjusters if they are out of the office, handling daily overflow of customer calls on existing claims and processing email requests from adjusters and customers
  • Maintain various internal data for monthly reporting and compiling list to send out customer surveys on a monthly basis
  • Process requests for and obtain police reports and other duties as assigned
  • Research and reconcile file documents
  • Assist other support staff as needed

 

Special Circumstances: 

  • May require occasional after hours and weekend work

Qualifications

Qualifications / Experience:

Associate III:

  • High School diploma or equivalent
  • 2+ years general office experience
  • Basic knowledge of Microsoft Office Programs (Word, Excel, and Outlook) and internet
  • Keyboard 35 – 45 WPM
  • Effective verbal and written communication skills
  • Ability to work well with others internally and externally
  • Excellent organizational skills
  • Able to prioritize assignments and work independently
  • Able to identify an issue and suggest solutions for improvement
  • Ability to problem solve and work with management to develop SOP’s
  • Able to perform well in a high paced multi-task environment

 

Senior Associate: (all Associate III requirements plus the following):

  • 2 year college degree or equivalent
  • 3+ years of general office experience
  • Proficient in Microsoft Office Programs (Word, Excel and Outlook) and internet

EEO Statement

Tokio Marine Group of Companies (including, but not limited to the Philadelphia Insurance Companies, Tokio Marine America, Inc., TMNA Services, LLC, TM Claims Service, Inc. and First Insurance Company of Hawaii, Ltd.) is an Equal Opportunity Employer.  In order to remain competitive we must attract, develop, motivate, and retain the most qualified employees regardless of age, color, race, religion, gender, disability, national or ethnic origin, family circumstances, life experiences, marital status, military status,  sexual orientation and/or any other status protected by law. 

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