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Supervisor - Claims, Workers' Compensation

Job ID: 1007069
Date Posted: Sep 17, 2021
Department ID: F00612
Company: FICOH, LTD

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Job Description

Marketing Statement

First Insurance Company of Hawaii, Ltd. was founded in 1911 and is the oldest and largest property and casualty insurer domiciled in Hawaii. A member of the Tokio Marine North America (TMNA) group of companies, First Insurance enjoys an “A+” (superior) rating from A.M. Best Co. and has been named one of the nation’s top 50 property and casualty insurance companies by The Ward Group six years in a row. Proud of its broadly experienced, service-oriented staff, First Insurance employs more than 300 insurance professionals and distributes its products through 29 independent general agencies.


Typical duties include but are not limited to:

  • Oversee and manage Worker’s Compensation adjusters to include technical training and professional development
  • Conduct file reviews to ensure claims are handled within our handling guidelines
  • Manage the assignments to staff, and manage and resolve staffing issues
  • Develop staff with coaching, training and providing feedback.
  • Provide thorough and accurate reports to meet internal and external customer expectations.
  • Compliance with work process and service guidelines and State, Federal (SOX) and Tokio Marine requirements.
  • Provide technical expertise and training to internal/external employees, clients, customers, agents, etc
  • Participate with Claims and other departments project teams to analyze and develop work processes and products and make recommendations.
  • Work with AVP and Claims Manager to establish budget, department objectives and other projects as requested.


Special Circumstances:

  • Periodic overtime may be required



Qualifications / Experience:

  • 4 year College Degree or equivalent work experience
  • 5-6 years of Workers’ Compensation claims handling experience
  • 1-2 years serving in a formal supervisory role with input into hiring and compensation decisions, managing workflow and resources allocation and conducting performance evaluations.
  • Basic proficiency in common office applications such as Outlook, Word, Excel and PowerPoint
  • Excellent oral and written communication skills
  • Excellent organizational skills and the ability to prioritize tasks



Additional Qualifications Preferred:

  • Active Independent Adjuster’s License or Limited WC Adjuster’s License

EEO Statement

Tokio Marine Group of Companies (including, but not limited to the Philadelphia Insurance Companies, Tokio Marine America, Inc., TMNA Services, LLC, TM Claims Service, Inc. and First Insurance Company of Hawaii, Ltd.) is an Equal Opportunity Employer.  In order to remain competitive we must attract, develop, motivate, and retain the most qualified employees regardless of age, color, race, religion, gender, disability, national or ethnic origin, family circumstances, life experiences, marital status, military status,  sexual orientation and/or any other status protected by law. 

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