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Business Analyst

Job ID: 1007044
Date Posted: Oct 15, 2021
Department ID: TM1211 Cust Srvc - WebBased ClientSol
Company: Tokio Marine Management Inc.

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Job Description

Marketing Statement

About Tokio Marine:

Tokio Marine has been conducting business in the U.S. market for over a century and we are licensed to write all lines in 50 states, Puerto Rico and the District of Columbia. We provide unique insurance and risk management tools from our experienced staff of account executives, underwriters and loss prevention engineers and fair and timely claim settlement from a skilled team of claim professionals.   We work with major brokers and leading independent insurance agents throughout the United States to serve the world's largest and most distinguished organizations. 

We are committed to creating value for our customers by providing ANSHIN (safety, security and peace of mind).  We strive to be creative and passionate as we work towards our long-term success. 

Tokio Marine Holdings is Japan's oldest, and one of the largest property and casualty insurers. Founded in 1879, TMNF operates worldwide in 38 countries. With annual revenues of approximately $18 billion and an A.M. Best rating of A++, one of the highest in the industry, we are one of the top 20 insurance providers worldwide.

About Tokio Marine:

Tokio Marine has been conducting business in the U.S. market for over a century and we are licensed to write all lines in 50 states, Puerto Rico and the District of Columbia. We provide unique insurance and risk management tools from our experienced staff of account executives, underwriters and loss prevention engineers and fair and timely claim settlement from a skilled team of claim professionals.   We work with major brokers and leading independent insurance agents throughout the United States to serve the world's largest and most distinguished organizations. 

We are committed to creating value for our customers by providing ANSHIN (safety, security and peace of mind).  We strive to be creative and passionate as we work towards our long-term success. 

Tokio Marine Holdings is Japan's oldest, and one of the largest property and casualty insurers. Founded in 1879, TMNF operates worldwide in 38 countries. With annual revenues of approximately $18 billion and an A.M. Best rating of A++, one of the highest in the industry, we are one of the top 20 insurance providers worldwide.

Duties

Primary Job Duties

  • Provide mid-level technical support to application users (customers and internal staff), as well as Senior Level Technical Specialist and WBCS Management with focus on MyTMM, PL Agent Portal and LC360.
  • Provide support for the development and revisions of customer level performance reports that include MyTMM loss and trending reports, and loss control business reports using TED data warehouse data.  Work directly with customers on delivery expectations.
  • Maintain business relationship and communication between application technical support and application (customer) users including both external client and internal TMA department users.  Work directly with customers to assure customer’s expectations are met within a timely manner.
  • Communicate customer inquiries, as needed, to the appropriate internal departments and provide follow up to assure that the customer's expectations are met.
  • Support application data quality assurance by communicating issues within a timely manner, and work with team members and TMNAS IT to resolve issues.  Provide feedback and suggestions for improvements.
  • Monitor system functionality, performance, processes in order to maintain application stability. Work directly with TMNAS IT to resolve issues in a timely manner using Service Now ticket application to report issues and monitor progress.
  • Consult with business partners, and customers providing business solutions using best practices.
  • Complete and document project improvement testing activities with other team members using real-world scenario.
  • Performs systems demonstrations and training for both internal and external customers.
  • Engages in self-development activities to maintain, improve or develop professional and technical competencies.
  • Follow all department and company standard operating procedures.
  • Responsible for complying with proper internal controls as necessary to conduct job functions.

Other Functions

  • Performing special projects and other duties as may be assigned.
  • Regular and reliable attendance.
  • Ability to work independently and part of a team.

Qualifications

Qualifications

  • College degree preferred
  • 3+ years job related experience acquired through a combination of job related training and on-the-job experience, and demonstrating the ability to take on more demanding relevant work roles.
  • experience in SQL and/ or Cognos a plus.

Preferred:

  • Comprehensive knowledge and experience of a relevant processes or procedures, specialized equipment or software.
  • Customer Support, web-based application & technical support experience.
  • Skilled in self-management and problem solving and can work independently with limited supervision.
  • Possess an understanding of insurance & financial terms, and has experience with data reconciliation, validation, and managing multiple projects.
  • Familiarization with various office equipment, and working knowledge of web applications, Excel, Teams, PowerPoint, other office applications and software.
  • Excellent customer service skills – capable of interaction with customers, agents/brokers, venders and Tokio Marine colleagues.
  • Excellent written and oral communication skills.

EEO Statement

Tokio Marine Management is an Equal Opportunity Employer.  In order to remain competitive we must attract, develop, motivate, and retain the most qualified employees regardless of age, color, race, religion, gender, disability, national or ethnic origin, family circumstances, life experiences, marital status, military status, or sexual orientation.

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