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Organizational Development and Training Intern

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Job ID: 1007030
Date Posted: Nov 4, 2021
Department ID: TS1003 Human Resources - Training
Company: TMNA Services LLC

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Job Description

Marketing Statement

Tokio Marine North America Services (TMNAS) provides professional support services to Tokio Marine Group companies in the United States, including Tokio Marine America, First Insurance Company of Hawaii, and Philadelphia Insurance Companies. Customer service is our focus and our passion! TMNAS adds value in all that we do, providing the best professional service to our business partners, allowing them to achieve their goals. Our talented team delivers actuarial, audit, corporate communications, financial and investment, human capital services, information technology, legal, and payroll expertise to our customers.


If interested, please send resumes to [email protected].  Please write in the subject line of the email, Organizational Development and Training Intern.  In the body of the email, please give your full name and contact information.

Job Description – Organizational Development and Training Intern


Organizational Development and Training Intern for Tokio Marine North America Services, LLC. (the service company for Tokio Marine North America)


Human Resources

Reports to

Christine Hernandez, SVP of OD and Talent Management

Job Location

3 Bala Plaza, Bala Cynwyd

Pay Rate

$15.00/ hour


3 days per week/ 15-22 hours (can be flexible on hours and start/end time)


Job Summary:

This organization development and training internship opportunity will provide a chance to learn the fundamentals of training and organizational development at Tokio Marine North America Services. Opportunities for learning include survey management, data analysis, generating reports, needs analysis, instructional design, communication planning, as well as support for training delivery and leadership development program off-sites. This internship opportunity will provide a chance to learn the basics of training and organizational development in a global corporate setting.

Essential Job Functions:

Under direct supervision, the intern will:

  1. Develop and manage internal company surveys by:
    • Creating and managing project plans to ensure on-time delivery of all steps in the survey administration process
    • Creating communication strategies and content to ensure all stakeholders are engaged in the process
    • Designing surveys that elicit valuable information from employees
    • Utilizing Qualtrics online survey software to administrate employee surveys and ensure a positive and useful survey experience
    • Conducting quantitative and qualitative data analysis in Excel to discover business-relevant trends and implications
    • Summarizing results into reports with sufficient levels of professionalism and clarity to be presented to executive leadership team


  1. Provide support to the enterprise training team for multiple subsidiaries across North America by:
    • Consulting with key stakeholders and developing surveys to determine employee training needs
    • Developing and implementing communication strategies for program utilization
    • Developing training content to be delivered by the training manager or provided online via the company learning management system
    • Evaluate training effectiveness by analyzing quantitative and qualitative data in Excel
  2. Support offsite training and leadership development programs across North America by:
    • Developing training materials to be used for developing leadership competencies in managers and high-potentials across multiple companies
    • Managing projects plan to ensure timely execution of key training deliverables
    • Providing on-sight administrative support to ensure smooth execution of development programs


  1. Providing research, data analytics, and other OD/HR administrative support to SVP by:
    • Researching various HR assessment tools, identifying multiple options and providing comparative analysis on results based on industry best practices
    • Providing administrative and governance support for academic and professional affiliations such as SHRM, HRCI, and etc.


  1. Have regular and reliable attendance


  1. Be responsible for complying with proper internal controls as necessary to conduct job functions and/or carry out responsibilities and/or administrative activities at Company


Other Functions:

  1. Performing special projects and other duties as may be assigned


Knowledge, Skills and Abilities:

(Including non-profit, academic, internship, and volunteer experience)


  1. Self-starter with the ability to work independently with minimal supervision
  2. Takes initiative and action to respond, resolve, and follow-up regarding any responsibilities 
  3. Advanced knowledge of Microsoft Office (Word, Excel, and PowerPoint)
  4. Advanced knowledge of survey design fundamentals (knowledge of Qualtrics a plus)
  5. Online learning software (e.g. Articulate Rise, 360 and Camtasia a plus)
  6. Experience with social networking such as content strategy, site administration, blogging, etc.
  7. Prior work in training design and/or delivery
  8. Strong project planning and project management skills
  9. Strong written and oral communication skills
  10. Corporate communication planning, writing communication plans and copy editing
  11. Strong interpersonal and self-management skills

Relationships and Contacts:

Supervises: No one
Coordinates with: TMNAS training manger, communication manager and leadership program coordinator for training and development                              

External: Outside training vendors                    


  1. BA degree required, with minimum of one semester in master’s level studies in Organizational Development, Organizational Psychology, or related field; PhD candidate preferred

EEO Statement

Tokio Marine Group of Companies (including, but not limited to the Philadelphia Insurance Companies, Tokio Marine America, Inc., TMNA Services, LLC, TM Claims Service, Inc. and First Insurance Company of Hawaii, Ltd.) is an Equal Opportunity Employer.  In order to remain competitive we must attract, develop, motivate, and retain the most qualified employees regardless of age, color, race, religion, gender, disability, national or ethnic origin, family circumstances, life experiences, marital status, military status,  sexual orientation and/or any other status protected by law. 

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