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Associate III - Claims: Operations

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Job ID: 1007005
Date Posted: Dec 14, 2021
Department ID: F00603
Company: FICOH, LTD

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Job Description

Marketing Statement

First Insurance Company of Hawaii, Ltd. was founded in 1911 and is the oldest and largest property and casualty insurer domiciled in Hawaii. A member of the Tokio Marine North America (TMNA) group of companies, First Insurance enjoys an “A+” (superior) rating from A.M. Best Co. and has been named one of the nation’s top 50 property and casualty insurance companies by The Ward Group six years in a row. Proud of its broadly experienced, service-oriented staff, First Insurance employs more than 300 insurance professionals and distributes its products through 29 independent general agencies.


Typical duties include but are not limited to:

  • Process First Notice of Loss (FNOL) in Lotus Notes, Surepower, Guidewire.  Emails claim/supporting documents to respective unit for assignment or places supporting document in ImageRight.
  • Answer inquiry calls from insureds, claimants, medical providers, agents and others.  Handle complaints from internal and external customers.
  • Answer and transfer calls to appropriate department or associate.
  • Take accident reports via the telephone and enters new claim into Lotus Notes, Surepower, Guidewire.
  • Forward faxes/emails to respective adjusters.
  • Fax/email First Notice of Loss (FNOL) to insured for selected special accounts.
  • Other duties as assigned.

Special Circumstances:

  • May require occasional overtime


Qualifications / Experience:

  • High School diploma
  • 2+ years general office experience
  • Basic knowledge of Microsoft Office Programs (Word, Excel, and Outlook)
  • Excellent telephone etiquette
  • Excellent customer service skills
  • Type 40+ wpm
  • Good alpha and numeric skills
  • Ability to handle pressure of continuous customer demand and manage self in a professional manner
  • Ability to stay focused for long periods of time and work on routing repetitive type of desk work
  • Able to produce accurate work product within deadlines

EEO Statement

Tokio Marine Group of Companies (including, but not limited to the Philadelphia Insurance Companies, Tokio Marine America, Inc., TMNA Services, LLC, TM Claims Service, Inc. and First Insurance Company of Hawaii, Ltd.) is an Equal Opportunity Employer.  In order to remain competitive we must attract, develop, motivate, and retain the most qualified employees regardless of age, color, race, religion, gender, disability, national or ethnic origin, family circumstances, life experiences, marital status, military status,  sexual orientation and/or any other status protected by law. 

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