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Billing Supervisor

Job ID: 1006972
Date Posted: Jul 13, 2021
Department ID: F00522
Company: FICOH, LTD

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Job Description

Marketing Statement

First Insurance Company of Hawaii, Ltd. was founded in 1911 and is the oldest and largest property and casualty insurer domiciled in Hawaii. A member of the Tokio Marine North America (TMNA) group of companies, First Insurance enjoys an “A+” (superior) rating from A.M. Best Co. and has been named one of the nation’s top 50 property and casualty insurance companies by The Ward Group six years in a row. Proud of its broadly experienced, service-oriented staff, First Insurance employs more than 300 insurance professionals and distributes its products through 29 independent general agencies.


Typical duties include but are not limited to:

  • Supervise the Billing Operations department.  Provide assistance on Company projects and initiatives as needed.
  • Coordinate with other departments (e.g. Underwriting/Underwriting Support) to address/resolve Billing related issues and questions.
  • Ensure all SLAS are met and customer service levels are acceptable. 
  • Improve department processes and efficiency.
  • Perform operational approvals and assist with day-to-day tasks as needed.
  • Coach, mentor and develop Billing associates.
  • Ensure processes are in compliance with SOX, internal and external audits.
  • Maintain Standard Operating Procedures.
  • Conduct staff 1 on 1 meetings.
  • Perform mid-year and annual performance evaluations.

Special Remarks:

  • May require periodic overtime


Qualifications / Experience:

  • Bachelor’s degree in Business Administration or 4 years of experience in billing, accounts receivable and/or managerial experience  
  • 3+ years general office experience
  • 1+ years serving in a formal supervisory role with input into hiring and compensation decisions, managing workflow and resource allocation, and conducting performance evaluations
  • Proficiency in Microsoft Office applications (i.e. Word, Excel, Outlook)
  • Excellent oral and written communication skills
  • Performs well under pressure of deadlines
  • Completes assigned tasks in a prompt and reliable manner
  • Able to manage high volume of work in a multi-task environment

Preferred Qualifications:

  • 3+ years of Finance, Accounting or Billing experience
  • Insurance industry, process improvement and/or Call Center experience preferred

EEO Statement

Tokio Marine Group of Companies (including, but not limited to the Philadelphia Insurance Companies, Tokio Marine America, Inc., TMNA Services, LLC, TM Claims Service, Inc. and First Insurance Company of Hawaii, Ltd.) is an Equal Opportunity Employer.  In order to remain competitive we must attract, develop, motivate, and retain the most qualified employees regardless of age, color, race, religion, gender, disability, national or ethnic origin, family circumstances, life experiences, marital status, military status,  sexual orientation and/or any other status protected by law. 

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