Regional Account Manager (Mission Viejo, CA)

Job Description

Marketing Statement

Philadelphia Insurance Companies, a member of the Tokio Marine Group, designs, markets and underwrites commercial property/casualty and professional liability insurance products for select industries.   We have been in operation since 1962 and are nationally recognized as a member of  Ward's Top 50 and rated A++ by A.M.Best.

Duties

We are looking to hire a Regional Account Manager to join our Mission Viejo, CA office and oversee our Account Management team in the Sunbelt Region.

Reporting to a Territory Account Manager, ensures that Account Management experience goals, new business and renewal production and quality goals are met via interaction with agents, Marketing Representatives, policyholders, U/W’s and other internal and external customers.

• Manages Account Associate Supervisors, Senior Account Specialists, Senior Account Associates, Account Associates, DEC's and Administrative Assistants, acting as direct manager to Account Associate Supervisors.
• Manages a designated book of accounts or designated Preferred Agents to service new or renewal business. Analyzes and monitors new and/or renewal pipelines with Account Associate Supervisor to ensure efficient workflow management; monitors status of workload and identifies and solves problems.
• Communicates strategic plans, goals, objectives, assignments including deadlines and timeframes for completion as well as delegating to Supervisors as appropriate.
• Works with Territory Talent Advisor to solicit talent from various resources, interviews, hires, trains and mentors Account Associate Supervisors.  Involved in recruiting, interviewing and approving the hiring of Account Management staff.
• Maintains strong lines of communication with TAMS, SVPs, RVPs, Underwriting Management and other Departments across the Region.
• Attends Agent Summits / Conventions / Product Fairs, and conducts AM Connect agency visits.
• Works with HRBP to address personnel and performance issues and applies company progressive discipline process when needed and appropriate.
• Directly manages the work of the Account Associate Supervisors and (Sr.) Account Associates/Specialists as applicable.

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Qualifications

• Bachelor’s degree; 7 years of industry and account management experience; 3 years of supervisory experience; an equivalent combination of education and experience may be substituted.
• P&C License required.
• CIC or CISR designation preferred.

EEO Statement

Tokio Marine Group of Companies (including, but not limited to the Philadelphia Insurance Companies, Tokio Marine America, Inc., TMNA Services, LLC, TM Claims Service, Inc. and First Insurance Company of Hawaii, Ltd.) is an Equal Opportunity Employer.  In order to remain competitive we must attract, develop, motivate, and retain the most qualified employees regardless of age, color, race, religion, gender, disability, national or ethnic origin, family circumstances, life experiences, marital status, military status,  sexual orientation and/or any other status protected by law. 

Benefits

We offer a comprehensive benefit package, which includes tuition reimbursement and a generous 401K match. Our rich history of outstanding results and growth allow us to focus our business plan on continued growth, new products, people development and internal career opportunities.  If you enjoy working in a fast paced work environment with growth potential please apply online.

Additional information on Volunteer Benefits, Paid Vacation, Medical Benefits, Educational Incentives, Family Friendly Benefits and Investment Incentives can be found at  https://www.phly.com/Careers/default.aspx

Disclaimer

This position is not able to be performed within the state of Colorado.