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Part-Time or Full-Time Customer Service Rep II - Customer Service

Job ID: 1006777
Date Posted: Jun 29, 2021
Department ID: F00516
Company: FICOH, LTD

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Job Description

Marketing Statement

First Insurance Company of Hawaii, Ltd. was founded in 1911 and is the oldest and largest property and casualty insurer domiciled in Hawaii. A member of the Tokio Marine North America (TMNA) group of companies, First Insurance enjoys an “A+” (superior) rating from A.M. Best Co. and has been named one of the nation’s top 50 property and casualty insurance companies by The Ward Group six years in a row. Proud of its broadly experienced, service-oriented staff, First Insurance employs more than 300 insurance professionals and distributes its products through 29 independent general agencies.


Typical Duties Include But Are Not Limited To:

  • Completing assigned activities in Guidewire Policy Center.
  • Process a high amount of multi-step and complicated changes accurately. This requires reading instructions from requests, reviewing attachments, following SOPs to process changes correctly, then indexing files to save.
  • Review forms uploaded from customers to match against the coverage on the policy.
  • Completing assigned activities in ImageRight.
  • Process redundant tasks quickly.
  • Work in multiple systems including Outlook, Guidewire, and ImageRight.
  • Work on adhoc tasks assigned with minimal hand on direction.

Special Circumstances:

  • This is a project position that will end by 12/31/2022
  • Periodic overtime may be required
  • Part-time or full-time positions available


Qualifications / Experience:

  • 1+ years of post high school education
  • 1+ years of general office and/or customer service experience
  • Ability to type 35+ wpm
  • Excellent communication skills
  • Excellent time management skills to watch deadlines and prioritize work
  • Ability to follow written directions and is a quick learner
  • Ability to multi task and strong attention to detail
  • Ability to work in a fast pace environment
  • Proficient in applications such as Outlook, Word, and Excel

Qualifications Preferred:

  • Ability to use virtual platforms (i.e. WebEx, Zoom, etc.)

EEO Statement

Tokio Marine Group of Companies (including, but not limited to the Philadelphia Insurance Companies, Tokio Marine America, Inc., TMNA Services, LLC, TM Claims Service, Inc. and First Insurance Company of Hawaii, Ltd.) is an Equal Opportunity Employer.  In order to remain competitive we must attract, develop, motivate, and retain the most qualified employees regardless of age, color, race, religion, gender, disability, national or ethnic origin, family circumstances, life experiences, marital status, military status,  sexual orientation and/or any other status protected by law. 

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