Senior Associate, Billing

Job Description

Description

Marketing Statement:

Join our purpose-driven team and make a difference in people’s lives. We offer flexible work options and professional development opportunities in Hawaii and beyond to help you thrive both personally and professionally. Be a part of a local team that is dedicated to helping others in their time of need and make a meaningful impact every day. At First Insurance Company of Hawaii, we meet challenges and opportunities creatively and collaboratively. We pride ourselves on our inclusive company culture and core values: Respect, Integrity, Creating the Future for our Company and Community, and Excellence in Customer Service. 

Typical duties include but are not limited to:

• Correspond with business associates on Insurance policies

• Research and respond to customer inquiries via phone or email

• Manage incoming payments with attention to credibility for DB/AB policies

• Maintenance and correspondence of payment rejects

• Oversight of offshore team to ensure completion and consistency of all tasks

• Assist Billing Rep Specialists and Senior Associates on solutions to any Billing issue to policies

• Other duties as assigned by Supervisor(s)

Qualifications / Experience:

• 2 year college degree or equivalent work experience

• 3 years general office experience

• Keyboard 35+ wpm

• Basic proficiency of MS Office applications (i.e. Word, Excel, Outlook)

• An effective communicator who has strong relationship building skills necessary to service internal/external customers

• Performs well under pressure of deadlines and completes assigned tasks in a prompt and reliable manner

• Able to manage high volume of work in a multi-task environment

• Team player with strong customer service skills and mindset

• Able to adapt to changing circumstances

• Strong critical thinking and problem-solving skills

Preferred Qualifications:

• Accounts receivable, collections and/or insurance experience

• Knowledge in Guidewire Billing Center

Special Circumstances:

• May require periodic overtime

• Handle sensitive and confidential customer information

Salary:

$40,000 to $50,900 annually

Salary:

Salary offer is based on a number of factors such as job-related knowledge , skills and experience. Our company offers a competitive benefits package and bonus eligibility on top of base.

Benefits:

We offer profit-sharing, comprehensive health benefits, generous parental and family leave, attractive time off benefits (vacation/floating holiday/sick/observed holidays), tuition assistance, a 401(k) savings plan with company match, a discounted insurance rate, life and disability insurance options, and more!

EEO Statement: