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Business Process Analyst (Nationwide)

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Job ID: 10000178
Date Posted: Nov 26, 2024
Department ID: MI1917 Data Strategy
Company: Maguire Insurance Agency Inc

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Job Description

Description

Marketing Statement:

Philadelphia Insurance Companies, a member of the Tokio Marine Group, designs, markets and underwrites commercial property/casualty and professional liability insurance products for select industries.   We have been in operation since 1962 and are nationally recognized as a member of  Ward's Top 50 and rated A++ by A.M.Best.

We are looking for a Business Process Analyst to join our team!

Summary:
Analyzes moderately complex processes, products, & systems to articulate requirements to improve efficiency, reduce cost, & support growth. Liaises with business units towards those goals.

A typical day will include the following:

  • Assess impact of moderately complex process, product, and system changes on people and organizations

  • Conduct effectiveness measurement of new processes and systems

  • Protect sensitive, confidential, or proprietary information

  • Provide input to business training needs and deliver training

  • Conduct OCM activities to ensure business preparedness for change
    Research, document, and articulate requirements for process and system improvements

  • Provide input to cost, benefit, and feasibility analysis of potential solutions

  • Contribute to designing solutions for inefficiencies or improvement opportunities

  • Assess moderately complex business processes, products, and systems for inefficiencies or improvement opportunities

  • Assist business units with understanding technology capabilities, challenges, and trade-offs

  • Create, revise, and maintain comprehensive Standard Operating Procedures (SOPs) for various functions and processes

  • Work closely with internal teams and external partners to gather requirements and ensure understanding of processes and SOPs

  • Monitor outsourced processes to ensure adherence to established SOPs and identify opportunities for optimization

  • Drive efforts to standardize processes across different teams and vendors to enhance consistency and efficiency.

  • Implement a feedback mechanism to gather insights from stakeholders and BPO teams on process effectiveness and areas for improvement.

  • Validate new processes, products, and systems are operationally sound to achieve desired business goals

Qualifications

  • 3+ years of experience in process mapping, and SOP development, preferably in a role overseeing outsourced processes.

  • Strong understanding of business process management methodologies and tools. Familiarity with outsourcing models and best practices is a plus.

  • Proficiency in process mapping software (e.g., Visio, Lucidchart), project management tools, and Microsoft Office Suite.

Pay Transparency Range

  • National Range - $73,400 - $82,000

  • Ultimate salary offered will be based on factors such as applicant experience and geographic location.

EEO Statement:

Tokio Marine Group of Companies (including, but not limited to the Philadelphia Insurance Companies, Tokio Marine America, Inc., TMNA Services, LLC, TM Claims Service, Inc. and First Insurance Company of Hawaii, Ltd.) is an Equal Opportunity Employer.  In order to remain competitive we must attract, develop, motivate, and retain the most qualified employees regardless of age, color, race, religion, gender, disability, national or ethnic origin, family circumstances, life experiences, marital status, military status, sexual orientation and/or any other status protected by law.

Benefits:

We offer a comprehensive benefit package, which includes tuition reimbursement and a generous 401K match. Our rich history of outstanding results and growth allow us to focus our business plan on continued growth, new products, people development and internal career opportunities.  If you enjoy working in a fast paced work environment with growth potential please apply online.
Additional information on Volunteer Benefits, Paid Vacation, Medical Benefits, Educational Incentives, Family Friendly Benefits and Investment Incentives can be found at  https://www.phly.com/Careers/default.aspx

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