Claims Adjuster - Liability (Trainee to Senior Adjuster I)

Job Description

Description

Marketing Statement:

Join our purpose-driven team and make a difference in people’s lives. We offer flexible work options and professional development opportunities in Hawaii and beyond to help you thrive both personally and professionally. Be a part of a local team that is dedicated to helping others in their time of need and make a meaningful impact every day. At First Insurance Company of Hawaii, we meet challenges and opportunities creatively and collaboratively. We pride ourselves on our inclusive company culture and core values: Respect, Integrity, Creating the Future for our Company and Community, and Excellence in Customer Service. 

Typical duties include but are not limited to:

• Adjust new and existing liability claims according to department guidelines
• Determine coverage, liability and damages
• Meet with insureds, claimants, and witnesses and conduct on site investigations
• Reserve and document the file
• Follow reporting and Special Accounts handling requirements
• Meet with insureds and agents to review claim status
• Draft reservation of rights or coverage declinations letters when appropriate
• Handle general liability claims appropriate to expertise level
• Learn general liability and contract law and/or handling cases in litigation

Senior Adjuster: (including above duties)

• Understand general liability tort and contract law
• Handle own independent analysis of coverage in various types of liability policies and proactively manage cases in litigation
• Share technical expertise with others
• Handle litigation and coverage cases appropriate to expertise level

Qualifications / Experience:

Claims Trainee

• 4 year college degree or equivalent experience, involving customer service and communication skills or in insurance
• Excellent oral and written communication skills
• Strong customer service and people skills
• Ability to work well independently and with others
• Excellent organizational skills to prioritize assignments and manage workflow
• Computer knowledge of MS Word, Excel, and PowerPoint
• Good critical thinking skills and a drive to know “why”
• Self-starter and initiative to respond appropriately in an environment of constant change
• Possess Hawaii Driver’s License with clean abstract
• Able to interpret policy language and determine applicability of insurance coverage for various policies

Liability Claims Adjuster I (including above requirements):

• Minimum 1 year of claims adjusting experience, not necessarily in liability, preferably in Hawaii

Liability Claims Adjuster II (including above requirements)

• Minimum 2 years of claims adjusting experience, not necessarily in liability, preferably in Hawaii

Adjuster III (including above requirements)

• Minimum 3 years of claims adjusting experience, preferably in liability, preferably in Hawaii
• Ability to handle some serious losses and has working knowledge of general liability

Adjuster IV (including above requirements)

• Minimum 4 years of claims adjusting experience, partially in liability, preferably in Hawaii
• Ability to handle some serious exposures and/or some cases in litigation

Senior Adjuster I (including above requirements)

• Minimum 5 years of claims adjusting experience in liability, preferably in Hawaii
• Ability to handle claims requiring specialized experience such as: complex coverage issues, cases in litigation, arbitration or mediation, construction defects, large property damage claims, and/or serious exposures

Additional Qualifications Preferred:

• Type 35+ wpm
• Current Hawaii State adjuster’s license

Special Circumstances:

• Periodic overtime and travel off island may be required

Salary:

$52,600 to $93,700

Salary:

Salary offer is based on a number of factors such as job-related knowledge , skills and experience. Our company offers a competitive benefits package and bonus eligibility on top of base.

Benefits:

We offer profit-sharing, comprehensive health benefits, generous parental and family leave, attractive time off benefits (vacation/floating holiday/sick/observed holidays), tuition assistance, a 401(k) savings plan with company match, a discounted insurance rate, life and disability insurance options, and more!

EEO Statement: