Supervisor, Premium Audit - Hybrid, Pasadena, CA

Job Description

Description

Marketing Statement

About Tokio Marine:

Tokio Marine has been conducting business in the U.S. market for over a century and we are licensed in all states, Puerto Rico and the District of Columbia, and write all major lines of Commercial Property and Casualty Insurance. We provide unique insurance and risk management tools from our experienced staff of account executives, underwriters and loss prevention engineers and fair and timely claim settlement from a skilled team of claim professionals. We work with major brokers and leading independent insurance agents throughout the United States to serve the world's largest and most distinguished organizations.

We are committed to creating value for our customers by providing ANSHIN (safety, security and peace of mind). We strive to be creative and passionate as we work towards our long-term success.

Tokio Marine Holdings is Japan's oldest, and one of the largest property and casualty insurers. Founded in 1879, TMNF operates worldwide in 47 countries. With annual revenues of approximately $50 billion and an A.M. Best rating of A++, one of the highest in the industry, we are one of the top 20 insurance providers worldwide.

Job Summary

Manages the administration of quality control process, monitor work assignments, and maintain training program for Premium Auditors and Audit Review personnel.

 Essential Job Functions

• Supervise Audit Reviewer staff to include performance management, training and ensuring compliance with policies and procedures.

• Administer a quality process to minimize audit errors and maintain customer timeliness standards.

• Review workload assignments and monitor outstanding work to meet department timeliness standards.

• Recommend and implement ongoing process and procedure improvements to improve overall efficiency, quality and effectiveness.

• Consult with Producers and Customers to assure the Customer Satisfaction process is maintained to the highest possible standards.

• Consult with state authorities, applicable Bureau's and NCCI to assure standards of performance are met.

• Consult with customers and when required conduct audits to determine proper premium for policy period as directed.

• Provide technical assistance to customer and/or agents in setting up records for insurance purposes.

• Advise underwriting and other concerned parties of any factors discovered on audits that may offset risks i.e., new classifications, financial status, housekeeping, cooperation, etc.,

• Advise and instruct premium audit reviewers on the correct billing of completed audits.

• Comply with proper internal controls as necessary to conduct job functions and/or carry out responsibilities and/or administrative activities at Company.

Qualifications

• Bachelors degree preferred

• Experience as a Premium Audit Field auditor strongly preferred

• Thorough experience regarding the usage of PAAS (Codes, Bulletins, FAQ’s, Chart of State Exceptions, etc.)

• Three years of experience as a Premium Audit Supervisor preferred

• Skilled in the use and application of Microsoft software including strong Excel skills

• Strong oral and written communication skills

• Ability to work independently and as part of a team

Salary range of $100k - $130k. Ultimate salary offered will be based on factors such as applicant experience and geographic location. Our company offers a competitive benefits package and bonus eligibility on top of base.

TMA believes the perfect candidate is more than just a resume. If you don't meet every single requirement, but are still interested in the job, we encourage you to apply.

Benefits:

We offer a comprehensive benefit package, which includes a generous 401K match. Our rich history of outstanding results and growth allow us to focus our business plan on continued growth, new products, people development and internal career opportunities.  

EEO Statement

Tokio Marine Management is an Equal Opportunity Employer. In order to remain competitive we must attract, develop, motivate, and retain the most qualified employees regardless of age, color, race, religion, gender, disability, national or ethnic origin, family circumstances, life experiences, marital status, military status, or sexual orientation.