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Claims Adjuster - Liability (Trainee to Senior Adjuster I)

Job ID: 10000093
Date Posted: Jul 12, 2024
Department ID: F00607
Company: FICOH, LTD

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Job Description


Marketing Statement:

Join our purpose-driven team and make a difference in people’s lives. We offer flexible work options and professional development opportunities in Hawaii and beyond to help you thrive both personally and professionally. Be a part of a local team that is dedicated to helping others in their time of need and make a meaningful impact every day. At First Insurance Company of Hawaii, we meet challenges and opportunities creatively and collaboratively. We pride ourselves on our inclusive company culture and core values: Respect, Integrity, Creating the Future for our Company and Community, and Excellence in Customer Service. 

Typical duties include but are not limited to:

  • Adjust new and existing liability claims according to department guidelines
  • Determine coverage, liability and damages
  • Meet with insureds, claimants, and witnesses and conduct on site investigations
  • Reserve and document the file
  • Follow reporting and Special Accounts handling requirements
  • Meet with insureds and agents to review claim status
  • Draft reservation of rights or coverage declinations letters when appropriate
  • Handle general liability claims appropriate to expertise level
  • Learn general liability and contract law and/or handling cases in litigation

Senior Adjuster: (including above duties)

  • Understand general liability tort and contract law
  • Handle own independent analysis of coverage in various types of liability policies and proactively manage cases in litigation
  • Share technical expertise with others
  • Handle litigation and coverage cases appropriate to expertise level

Qualifications / Experience:

Claims Trainee

  • 4 year college degree or equivalent experience, involving customer service and communication skills or in insurance
  • Excellent oral and written communication skills
  • Strong customer service and people skills
  • Ability to work well independently and with others
  • Excellent organizational skills to prioritize assignments and manage workflow
  • Computer knowledge of MS Word, Excel, and PowerPoint
  • Good critical thinking skills and a drive to know “why”
  • Self-starter and initiative to respond appropriately in an environment of constant change
  • Possess Hawaii Driver’s License with clean abstract
  • Able to interpret policy language and determine applicability of insurance coverage for various policies

Liability Claims Adjuster I (including above requirements):

  • Minimum 1 year of claims adjusting experience, not necessarily in liability, preferably in Hawaii

Liability Claims Adjuster II (including above requirements)

  • Minimum 2 years of claims adjusting experience, not necessarily in liability, preferably in Hawaii

Adjuster III (including above requirements)

  • Minimum 3 years of claims adjusting experience, preferably in liability, preferably in Hawaii
  • Ability to handle some serious losses and has working knowledge of general liability

Adjuster IV (including above requirements)

  • Minimum 4 years of claims adjusting experience, partially in liability, preferably in Hawaii
  • Ability to handle some serious exposures and/or some cases in litigation

Senior Adjuster I (including above requirements)

  • Minimum 5 years of claims adjusting experience in liability, preferably in Hawaii
  • Ability to handle claims requiring specialized experience such as: complex coverage issues, cases in litigation, arbitration or mediation, construction defects, large property damage claims, and/or serious exposures

Additional Qualifications Preferred:

  • Type 35+ wpm
  • Current Hawaii State adjuster’s license

Special Circumstances:

  • Periodic overtime and travel off island may be required


$52,600 to $93,700


Salary offer is based on a number of factors such as job-related knowledge , skills and experience. Our company offers a competitive benefits package and bonus eligibility on top of base.


We offer profit-sharing, comprehensive health benefits, generous parental and family leave, attractive time off benefits (vacation/floating holiday/sick/observed holidays), tuition assistance, a 401(k) savings plan with company match, a discounted insurance rate, life and disability insurance options, and more!

EEO Statement:

Tokio Marine Group of Companies (including, but not limited to the Philadelphia Insurance Companies, Tokio Marine America, Inc., TMNA Services, LLC, TM Claims Service, Inc. and First Insurance Company of Hawaii, Ltd.) is an Equal Opportunity Employer.  In order to remain competitive we must attract, develop, motivate, and retain the most qualified employees regardless of age, color, race, religion, gender, disability, national or ethnic origin, family circumstances, life experiences, marital status, military status,  sexual orientation and/or any other status protected by law. 

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Claims Adjuster - Liability (Trainee to Senior Adjuster I)

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