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Claims Trainee to Adjuster II, Claims - Auto Resources

Job ID: 10000082
Date Posted: Jun 6, 2024
Department ID: F00605
Company: FICOH, LTD

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Job Description


Marketing Statement:

Join our purpose-driven team and make a difference in people’s lives. We offer flexible work options and professional development opportunities in Hawaii and beyond to help you thrive both personally and professionally. Be a part of a local team that is dedicated to helping others in their time of need and make a meaningful impact every day. At First Insurance Company of Hawaii, we meet challenges and opportunities creatively and collaboratively. We pride ourselves on our inclusive company culture and core values: Respect, Integrity, Creating the Future for our Company and Community, and Excellence in Customer Service. 

Typical duties include but are not limited to:

  • Investigate, evaluate and proactively resolve personal and commercial auto claims

  • Determines eligibility, coverage, and obtains appropriate documentation to process payments of claims

  • Responds promptly to inquiries from claimants, insureds, agents, and other interested parties

  • Timely and appropriate documentation of first and third party damages, dispatch appraisal assignments.

  • Determine subrogation/arbitration exposures, prepare file to assure all pertinent investigation completed and have subrogation letters sent on timely basis to respective parties.

Adjuster II (including above duties):

  • Timely reporting of SLR and LLSR criteria claims.  Prepare and provide status updates on Major Accounts.

Qualifications / Experience:

Claims Trainee:

  • 4 Year College Degree or equivalent work experience in customer service, investigation or insurance.

  • Proficient in Microsoft Office applications such as Outlook Word, Excel & Power Point

  • Good critical thinking skills

  • Excellent oral and written communication skills

  • Good customer service and interpersonal skills

  • Strong teamwork and collaboration skills

  • Excellent organization skills in order to juggle multiple priorities and assignments

  • Able to adapt to changing circumstances

Adjuster I: (all Claims Trainee requirements plus the following):

  • Minimum 1 year of claims adjusting experience, preferably in Auto

  • Basic understanding of claims systems like Guidewire and ImageRight

  • Decision making mindset using investigation skills and developing action plans for claims

  • Basic vehicle and repair knowledge

Adjuster II: (all Adjuster I requirements plus the following):

  • Minimum 3 years of Personal and Commercial Auto claims handling experience, preferably in Hawaii

  • Proficient in interpreting all lines of auto policies

  • A developed decision making mindset with proficiency in recognizing serious exposures and coverage situations that require drafting letters and reporting to management

  • Proficient in developing key relationships with customers and agency partners

  • Strong vehicle and repair knowledge

Additional Qualifications Preferred: 

  • Current Hawaii State Adjuster’s License preferred

  • Able to type 35+ WPM


$52,600 to $67,300 annually


Salary offer is based on a number of factors such as job-related knowledge , skills and experience. Our company offers a competitive benefits package and bonus eligibility on top of base.


We offer profit-sharing, comprehensive health benefits, generous parental and family leave, attractive time off benefits (vacation/floating holiday/sick/observed holidays), tuition assistance, a 401(k) savings plan with company match, a discounted insurance rate, life and disability insurance options, and more!

EEO Statement:

Tokio Marine Group of Companies (including, but not limited to the Philadelphia Insurance Companies, Tokio Marine America, Inc., TMNA Services, LLC, TM Claims Service, Inc. and First Insurance Company of Hawaii, Ltd.) is an Equal Opportunity Employer.  In order to remain competitive we must attract, develop, motivate, and retain the most qualified employees regardless of age, color, race, religion, gender, disability, national or ethnic origin, family circumstances, life experiences, marital status, military status,  sexual orientation and/or any other status protected by law. 

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Claims Trainee to Adjuster II, Claims - Auto Resources

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