Claims Trainee to Adjuster II, Claims - Auto Resources

Job Description

Description

Typical duties include but are not limited to:

• Investigate, evaluate and proactively resolve personal and commercial auto claims

• Determines eligibility, coverage, and obtains appropriate documentation to process payments of claims

• Responds promptly to inquiries from claimants, insureds, agents, and other interested parties

• Timely and appropriate documentation of first and third party damages, dispatch appraisal assignments.

• Determine subrogation/arbitration exposures, prepare file to assure all pertinent investigation completed and have subrogation letters sent on timely basis to respective parties.

Adjuster II (including above duties):

• Timely reporting of SLR and LLSR criteria claims.  Prepare and provide status updates on Major Accounts.

Qualifications / Experience:

Claims Trainee:

• 4 Year College Degree or equivalent work experience in customer service, investigation or insurance.

• Proficient in Microsoft Office applications such as Outlook Word, Excel & Power Point

• Good critical thinking skills

• Excellent oral and written communication skills

• Good customer service and interpersonal skills

• Strong teamwork and collaboration skills

• Excellent organization skills in order to juggle multiple priorities and assignments

• Able to adapt to changing circumstances

Adjuster I: (all Claims Trainee requirements plus the following):

• Minimum 1 year of claims adjusting experience, preferably in Auto

• Basic understanding of claims systems like Guidewire and ImageRight

• Decision making mindset using investigation skills and developing action plans for claims

• Basic vehicle and repair knowledge

Adjuster II: (all Adjuster I requirements plus the following):

• Minimum 3 years of Personal and Commercial Auto claims handling experience, preferably in Hawaii

• Proficient in interpreting all lines of auto policies

• A developed decision making mindset with proficiency in recognizing serious exposures and coverage situations that require drafting letters and reporting to management

• Proficient in developing key relationships with customers and agency partners

• Strong vehicle and repair knowledge

Additional Qualifications Preferred: 

• Current Hawaii State Adjuster’s License preferred

• Able to type 35+ WPM

Salary:

$52,600 to $67,300 annually