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Senior Business Relationship Management Analyst

Job ID: 10000080
Date Posted: Jun 17, 2024
Department ID: TS0863 IT - TMNAS Core
Company: TMNA Services LLC

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Job Description

Description

Marketing Statement:

Tokio Marine North America Services (TMNAS) provides professional support services to Tokio Marine Group companies in the United States, including Tokio Marine America, First Insurance Company of Hawaii, and Philadelphia Insurance Companies. Customer service is our focus and our passion! Tokio Marine North America Services adds value in all that we do, providing the best professional service to our business partners, allowing them to achieve their goals. Our talented team delivers actuarial, audit, corporate communications, financial and investment, human capital services, information technology, legal, and payroll expertise to our customers.

Job Summary:

The individual in this role is expected to support the Business Relationship Management practice at Tokio Marine North America Services (TMNAS) by owning the documentation, processes, procedures and tools that Business Relationship Managers (BRMs) use. In this role the candidate will interact with technical and business teams of all levels.  The BRM Practice supports TMNA Group Companies by establishing new or enhancing existing business processes through the strategic partnerships, demand management, IT capability / business need alignment and customer satisfaction.

 

Essential Job Functions:

  • Builds a trusted relationship with multiple roles in the business unit and TMNAS
  • Participates in planning sessions with team members
  • Monitors demand pipeline, reporting on volumes and trends
  • Assist BRMs in the planning of activities to set expectations for other teams
  • Performs time and cost analysis on estimates to complete work against the actual time to and costs to complete the work
  • Performs trend analysis by analyzing variances and articulating patterns of established Key Performance Indicators (KPIs) that lead to improving operational efficiency
  • Supports BRMs in monitoring and reporting on escalated issues
  • Support BRMs in shaping demand, including idea generation, solution options and estimation development for hand off to Development, Infrastructure and/or Security teams
  • Works collaboratively with IT management to develop clear and concise communications with respect to demand, incidents, problems, and change management as needed
  • Supports IT change management activities
  • Maintains awareness of changes to strategy, goals and processes to ensure requirements appropriately reflect the need of the organization
  • Supports the BRMs in tracking and documenting stakeholder’s satisfaction, services consumed, and service level reporting
  • Provides support for business reviews and prioritization activities
  • May be asked to own a particular issue, improvement or demand item bringing the item to closure through established processes
  • May provide some supervisory oversight to more Junior level team members

Qualifications:

  • Bachelor's degree preferred
  • Open to continuing education in Business Relationship Management (e.g., BRMP)
  • Bachelor's degree preferred
  • 7+years as a Business Analyst or in a Project management role in an IT environment with significant customer exposure where solutions to business needs were created
  • Knowledge, insight and understanding of business concepts, tools, and processes that are needed for making sound decisions in the context of TMNAS’ business, ability to apply this knowledge appropriately to diverse situations.
  • Knowledge of process techniques that encourage a critical, fresh look at key processes and focus on optimizing organizational performance, ability to apply this knowledge appropriately to diverse situations
  • Knowledge of quality management methods, tools, and techniques (e.g., Key Performance Indicator collection and reporting) used to create and support an environment that meets the needs of TMNAS and the business units it supports
  • Knowledge of and ability to understand, monitor, update or enhance existing business or work processes
  • Knowledge of and ability to process solve: recognizing, anticipating, and resolving organizational, operational, or process problems, ability to apply this knowledge appropriately to diverse situations
  • Knowledge of effective presentation tools and techniques, ability to apply this knowledge appropriately to diverse situations
  • General understanding of negotiation concepts and techniques, ability to build consensus successfully across the organization and with external vendors and colleagues in a constructive and collaborative manner
  • General understanding, ability, and willingness to deal with changes and adapt to a changing environment as needed.
  • Strong writing and communication skills
  • Strong meeting facilitation and leadership ability; able to work with a group to set its objectives and agenda, generate allegiance to those objectives, and guide and motivate achievement
  • Strong people management skills:  Plan, direct, motivate, supervise, and coordinate work activities of staff
  • Strong organizational skills:  Plan, organize, monitor, and control work effort, ensuring efficient utilization of resources, to achieve project objectives and deadlines
  • Strong interpersonal relationship building skills: able to work with a variety of people and groups in a constructive and collaborative manner
  • Strong analytical ability with the capability to determine the root cause of problems and issues and provide solutions
  • Critical thinking; Applies organizational acumen to identify and maintain focus on key success factors for the organization
  • Superior attention to detail
  • Ability to juggle multiple, competing, frequently changing time-sensitive deadlines and priorities
  • Ability to work independently and without supervision
  • Ability to work effectively as part of a team

EEO Statement:

Tokio Marine Group of Companies (including, but not limited to the Philadelphia Insurance Companies, Tokio Marine America, Inc., TMNA Services, LLC, TM Claims Service, Inc. and First Insurance Company of Hawaii, Ltd.) is an Equal Opportunity Employer.  In

order to remain competitive we must attract, develop, motivate, and retain the most qualified employees regardless of age, color, race, religion, gender, disability, national or ethnic origin, family circumstances, life experiences, marital status, military status,  sexual orientation and/or any other status protected by law. 

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