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Business Analyst III

Job ID: 10000070
Date Posted: May 17, 2024
Department ID: TS0859 IT - PHLY Core
Company: TMNA Services LLC

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Job Description


Marketing Statement:

Tokio Marine North America Services (TMNAS) provides professional support services to Tokio Marine Group companies in the United States, including Tokio Marine America, First Insurance Company of Hawaii, and Philadelphia Insurance Companies. Customer service is our focus and our passion! Tokio Marine North America Services adds value in all that we do, providing the best professional service to our business partners, allowing them to achieve their goals. Our talented team delivers actuarial, audit, corporate communications, financial and investment, human capital services, information technology, legal, and payroll expertise to our customers.

We are looking for a highly motivated individual with a passion for Business Analysis (BA). You will join our high functioning team that delivers and supports services across the U.S. and Mexico to the North American businesses of the Tokio Marine Group.  This role will be responsible for business analysis functions in support of Philadelphia Insurance Companies (PHLY), TMNAS IT teams and the TMNAS BA Practice.

This role will be primarily focused on Policy Administration Systems, including how these systems operate and impact the PHLY operation as well as how these platforms interact within an IT ecosystem. PHLY has multiple PAS in place and is in the process of modernization efforts. The core system supports 126 products in the Commercial and Specialty Property and Casualty market. As such, this role will need an understanding of P&C products and their lifecycle so that they can support current system features and functions, define system impact for new requests, and operate in a highly matrixed project environment.

This role will work closely with the business, team members, IT leaders, and vendor partners to elicit and develop business and functional requirements, support testing and training activities, and participate in operational support activities.

A candidate for this position must be motivated to work within a varied landscape of business and technical teams.

Job Responsibilities:

  • Lead and support business requirements gathering for projects and enhancements.
  • Facilitate communications between IT teams, business, and vendors.
  • Assist in formulating and designing system scope and objectives based on user needs and thorough understanding of business processes.
  • Identify, evaluate, and recommend potential solution options. Support the resolution via projects and enhancements through production deployment.
  • Perform operational support activities to triage and research production support issues, advocate for business users, and manage resolution of production defects through production deployment.
  • Participate in the full software development life cycle (SDLC).
  • Conduct operational support turnover activities including creation of Quick Reference Guides, Standard Operating Procedures, Release Notes, and other job aids as applicable.
  • Perform special duties and other projects as assigned.
  • Comply with proper internal controls as necessary to conduct job functions and/or carry out responsibilities and/or administrative activities at the company.
  • Establish and build strong working relations and partnerships with various levels of IT team members, stakeholders, Business Units and Senior Management.

Degree / Licenses and Professional Certification

  • Bachelor’s degree preferred.
  • Insurance Certification(s) preferred.


  • 5+ years’ experience as a Business Analyst.
  • 5+ years’ experience working in the Insurance industry, Commercial & Specialty Property & Casualty sector.
  • Experience with Policy Administration Systems (Insurity, or custom developed/homegrown Insurance Policy Systems, Duck Creek, Majesco, Guidewire as examples).
  • Experience writing business requirements and functional specs. Ability to decompose complex business and data requirements into specifications for developers and other stakeholders.
  • Adding and maintaining products for commercial and specialty departments that support  the carrier’s portfolios of products

Knowledge and Skills:

  • Excellent problem solving and analytical skills.
  • Excellent written and oral communication skills.
  • Strong customer service orientation skills (responsive, consultative, collaborative and accurate).
  • Self-starter with proven ability to take initiative to accomplish goals, with minimal oversight and direction.
  • Knowledge of SDLC for both waterfall and agile methodologies.

EEO Statement:

Tokio Marine Group of Companies (including, but not limited to the Philadelphia Insurance Companies, Tokio Marine America, Inc., TMNA Services, LLC, TM Claims Service, Inc. and First Insurance Company of Hawaii, Ltd.) is an Equal Opportunity Employer.  In

order to remain competitive we must attract, develop, motivate, and retain the most qualified employees regardless of age, color, race, religion, gender, disability, national or ethnic origin, family circumstances, life experiences, marital status, military status,  sexual orientation and/or any other status protected by law. 

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