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IT Cloud Operations Manager

Job ID: 10000042
Date Posted: May 17, 2024
Department ID: TS0820 IT - Servers & Storage
Company: TMNA Services LLC

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Job Description


Marketing Statement:

Tokio Marine North America Services (TMNAS) provides professional support services to Tokio Marine Group companies in the United States, including Tokio Marine America, First Insurance Company of Hawaii, and Philadelphia Insurance Companies. Customer service is our focus and our passion! Tokio Marine North America Services adds value in all that we do, providing the best professional service to our business partners, allowing them to achieve their goals. Our talented team delivers actuarial, audit, corporate communications, financial and investment, human capital services, information technology, legal, and payroll expertise to our customers.

Job Summary:

The Cloud Operations manager is responsible for ensuring successful implementations and accompanying operational processes of cloud and hybrid cloud projects, primarily utilizing Microsoft Azure.  This role will require skills working within a matrixed organization, pulling individuals from various teams to collaborate on cloud/hybrid cloud based solutions.  The ideal candidate will have strong technical skills in areas such as Infrastructure as Code (IaC), cloud foundations and cloud application development.  This is required to support increased automation within the TMNAS cloud/hybrid cloud infrastructure.

Essential Job Functions:

  • Manage people, processes and performance management of the team, consisting of both direct and indirect reports
  • Coach, mentor and develop skills and capabilities of individual members to build a cohesive and collaborative team
  • Establish and build strong working relations and partnerships with Business partners to help improve the end user experience
  • Coordinate and assist with day to day operational activities in relation to cloud management and development
  • Develop and maintain a streamlined process for end to end application deployments in Microsoft Azure
  • Have a strong understanding of IaC practices and experience on implementing them in the organization
  • Have strong technical troubleshooting skills (Azure services, cloud infrastructure, etc)
  • Leverage DevOPs methodologies to develop and manage matrix teams for projects
  • Comply with proper internal controls as necessary to conduct job functions and/or carry out responsibilities and/or administrative activities at the Company
  • Perform special projects and other duties as may be assigned

Required Experience and Technical Knowledge:

  • Bachelor’s Degree preferred (preferably in MIS, IT, or Business) or equivalent experienc
  • 7+ years related experience preferred
  • Strong knowledge of automation technologies such as Azure bicep, ARM templates and Azure DevOps
  • Experience maintaining and managing laC code pipelines and identifying areas for improvement
  • Experience maintaining Azure foundational configurations such as management groups and subscription layouts
  • Experience ensuring initiatives are secure leveraging Azure technologies, Application Gateways, FrontDoor, WAF policies, PIM etc.
  • Experience collaborating to create RBAC roles and implementation of PIM.
  • Strong understanding of Azure networking including, private links, vnet peering, etc.
  • Strong knowledge of ARM template creation and management
  • Understanding of ADO and development pipelines
  • Understanding of Azure technologies such as APIM, webapps, function apps, logic apps, etc.
  • Working knowledge on web technologies such as .Net, Java
  • Understanding of Azure cost analytics and ability to maintain cost efficiencies
  • Knowledge of core infrastructure technologies, VMware, CISCO networking, Windows, AzureAD, Catchpoint, SCOM
  • Experience Developing and configuring monitoring controls and thresholds to ensure application and infrastructure performance
  • Working knowledge on implementing disaster recovery and backups in cloud infrastructure


  • Excellent verbal and written communication skills, with the ability to present to all levels of management
  • Exceptional interpersonal relationship building skills: ability to work with a variety of people and groups at multiple levels in a constructive and collaborative manner
  • Strong project management skills:  Planning, organizing, monitoring, and controlling projects, ensuring efficient utilization of resources and adherence to cost and schedule
  • Superior attention to detail
  • Ability to juggle multiple, competing, frequently changing time-sensitive deadlines and priorities
  • Ability to work independently and without supervision
  • Ability to work and lead effectively as part of a team

Salary range $98,600 to $130,000. Ultimate salary offered will be based on factors such as applicant experience and geographic location. Our company offers a competitive benefits package and bonus eligibility on top of base.

Application Deadline: 5/3/2024

Additional benefits information can be found here:

EEO Statement:

Tokio Marine Group of Companies (including, but not limited to the Philadelphia Insurance Companies, Tokio Marine America, Inc., TMNA Services, LLC, TM Claims Service, Inc. and First Insurance Company of Hawaii, Ltd.) is an Equal Opportunity Employer.  In

order to remain competitive we must attract, develop, motivate, and retain the most qualified employees regardless of age, color, race, religion, gender, disability, national or ethnic origin, family circumstances, life experiences, marital status, military status,  sexual orientation and/or any other status protected by law. 

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