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Supervisor or Manager - Commercial Underwriting

Job ID: 1006833
Date Posted: Apr 15, 2024
Department ID: F00503
Company: FICOH, LTD

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Job Description


Marketing Statement:

Join our purpose-driven team and make a difference in people’s lives. We offer flexible work options and professional development opportunities in Hawaii and beyond to help you thrive both personally and professionally. Be a part of a local team that is dedicated to helping others in their time of need and make a meaningful impact every day. At First Insurance Company of Hawaii, we meet challenges and opportunities creatively and collaboratively. We pride ourselves on our inclusive company culture and core values: Respect, Integrity, Creating the Future for our Company and Community, and Excellence in Customer Service. 

This position is located on the island of Oahu and candidates must work in the state of Hawaii upon hire

Typical duties include but are not limited to:

  •  Work with other Commercial Underwriting (CUW) managers to lead the Commercial Underwriters.  Provide leadership and coaching which creates an environment that produces satisfied and contributing associates.  Serve as technical expert monitoring results and supporting the adoption of improvements.
  • Work with CUW Management to provide recommendations and implement tactics which are aligned with strategic initiatives.  Continually improve processes to ensure efficiency and excellent customer service to our customers.  Be able to interact collaboratively and work effectively throughout the organization and foster an environment of shared responsibility and accountability.
  • Serve as CUW Lead or Subject Matter Expert (SME) for Commercial Lines or other department projects.  This includes drafting requests, providing business requirements, researching and analyzing issues, reviewing QA results, develop work processes and products and make recommendations.
  • Maintain and ensure compliance of Commercial Underwriting guidelines, standard operating procedures, service level agreements (SLAs) and authority levels.  Identify improvement opportunities which align with underwriting best practices. Oversee the file audit process including completion of audits and addressing any issues in a timely manner.
  • Other duties as assigned by Manager.

 Manager (all of the above duties including the following):

  • Lead other assigned functional unit(s).  Direct management of the unit’s Supervisor.  Provide guidance, set and communicate clear objectives which align with the Division and Company’s direction.

Qualifications / Experience:

  • 4 year College Degree or 4 years’ experience in Commercial Underwriting
  • Proficient in Microsoft Office applications (Word, Excel, Outlook, PowerPoint)
  • Demonstrates leadership skill including effective written, oral, listening, presentation and interpersonal skills
  • Excellent organization and critical thinking skills


  • 5+ years of multi commercial lines, ISO, and NCCI experience
  • 1+ years’ experience in serving as a formal supervisory role with input into hiring and compensation decisions, managing workflow and resource allocation, and conducting performance evaluations

 Manager (all the above requirements including the following):

  • 7+ years of multi commercial lines, ISO, and NCCI experience
  • 4+ years' experience in serving in a managerial role with direct responsibility for the performance of a work unit or department


$86,650 to $143,170 annually

Salary offer is based on a number of factors such as job-related knowledge, skills, and experience.  Our company offers a competitive benefits package and bonus eligibility on top of base. 


Salary offer is based on a number of factors such as job-related knowledge , skills and experience. Our company offers a competitive benefits package and bonus eligibility on top of base.


We offer profit-sharing, comprehensive health benefits, generous parental and family leave, attractive time off benefits (vacation/floating holiday/sick/observed holidays), tuition assistance, a 401(k) savings plan with company match, a discounted insurance rate, life and disability insurance options, and more!

EEO Statement:

Tokio Marine Group of Companies (including, but not limited to the Philadelphia Insurance Companies, Tokio Marine America, Inc., TMNA Services, LLC, TM Claims Service, Inc. and First Insurance Company of Hawaii, Ltd.) is an Equal Opportunity Employer.  In order to remain competitive we must attract, develop, motivate, and retain the most qualified employees regardless of age, color, race, religion, gender, disability, national or ethnic origin, family circumstances, life experiences, marital status, military status,  sexual orientation and/or any other status protected by law. 


Supervisor Underwriter
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