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IT Intern - Access Management Hybrid

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Job ID: 1008810
Date Posted: Jan 8, 2024
Department ID: TS0803 IT - Service Desk
Company: TMNA Services LLC

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Job Description

Marketing Statement

Are you someone who gets excited about working with a great technology organization that leverages U.S. and global teams, develops solutions for multiple companies, and explores new and innovative solutions? Awesome – we’ve been looking for you! Tokio Marine North America Services (TMNAS) will immerse you in a collaborative culture that is business-focused, people-passionate, and dedicated to helping our Tokio Marine Group companies exceed their goals and deliver the excellent customer engagement we’re known for. We are equally as passionate about our employees loving their work. We offer a broad array of training and education opportunities to keep them freshly skilled and growing, and flexibility in choosing a workplace and arrangements that help them thrive. If you want to join us and help us shape the future of insurance technology and operations, apply today!


The TMNAS IT Intern is an operational and functional resource role within the Access Management function within the TMNAS IT department. Responsible for providing support to the second level team and working on various data mining projects.   Also will provide support and problem resolution for technology products or applications escalated from first level service desk.

Job Responsibilities:

Specific job responsibilities for the intern are based on need but can include:

  • Responds to inquiries and requests for assistance with computer systems or PCs; resolves customer inquiries for one or more products or services
  • Analyzes simple to moderate inquiries and determines appropriate technical area or vendor to resolve problems; coordinates with other IT areas to resolve problems if necessary
  • Maintains written documentation on each call; responds to clients, escalates complex problems to the next level of support as required by documented procedures
  • Responds to telephone calls, email and personnel requests for technical support.  Tracks and monitors the problem(s) to ensure a timely resolution
  • Comply with proper internal controls as necessary to conduct job functions and/or carry out responsibilities and/or administrative activities at the company
  • Perform special projects and/or activities as may be assigned


Experience and Knowledge Required:

  • Coursework in IT or Business disciplines
  • IT process or framework knowledge (ITIL, COBIT, PMP) a plus
  • Basic experience working within an IT administrative or equivalent corporate function
  • Relevant experience may include: Knowledge of Windows 10,  Office 365,  MS Teams and Office Suite (Word,  Excel, etc.)
  • Hands on knowledge of Microsoft Office, SharePoint, and/or other software supportive of IT. Knowledge of Excel a plus


  • Strong collaborative & teaming skills
  • Strong writing and verbal communication skills
  • Strong customer service orientation
  • Strong analytic skills
  • Strong interpersonal relationship building skills: able to work with a variety of people and groups in a constructive and collaborative manner
  • Strong written and oral communication skills
  • Strong time management skills to achieve objectives and meet deadlines


  • Ability to pay high attention to details
  • Ability to juggle multiple time-sensitive deadlines and priorities
  • Ability to work independently and focus on task level goals

EEO Statement

Tokio Marine Group of Companies (including, but not limited to the Philadelphia Insurance Companies, Tokio Marine America, Inc., TMNA Services, LLC, TM Claims Service, Inc. and First Insurance Company of Hawaii, Ltd.) is an Equal Opportunity Employer.  In order to remain competitive we must attract, develop, motivate, and retain the most qualified employees regardless of age, color, race, religion, gender, disability, national or ethnic origin, family circumstances, life experiences, marital status, military status,  sexual orientation and/or any other status protected by law. 

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