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Property Claims Trainee to Senior Adjuster

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Job ID: 1008738
Date Posted: Nov 6, 2023
Department ID: F00601
Company: FICOH, LTD

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Job Description

Marketing Statement

Join our purpose-driven team and make a difference in people’s lives. We offer flexible work options and professional development opportunities in Hawaii and beyond to help you thrive both personally and professionally. Be a part of a local team that is dedicated to helping others in their time of need and make a meaningful impact every day. At First Insurance Company of Hawaii, we meet challenges and opportunities creatively and collaboratively. We pride ourselves on our inclusive company culture and core values: Respect, Integrity, Creating the Future for our Company and Community, and Excellence in Customer Service. 


 Typical duties include but are not limited to:

  • Adjust 1st party property claims according to department attributes and guidelines on claims adjusting fundamentals while providing excellent customer service
  • Interview customers, claimants, and witnesses to obtain claim information
  • May work with various experts such as accountants, architects, engineers, lawyers and investigators from various branches of the government in order to properly adjust a loss
  • Able to read and interpret personal and commercial lines of insurance policies
  • Properly document the extent of damage and prepare a computer generated scope and estimate of repair
  • Manage workload while working in the field.  This may include assignment of a claims territory on a Neighbor Island requiring flying to handle claims


Special Circumstances:

  • May require periodic overtime and weekend work
  • For field positions, neighbor Island travel may be required on short notice



 Qualifications / Experience:

Claims Trainee:

  • 4 year college degree or equivalent claims/insurance experience
  • Knowledge of Microsoft Office applications, Outlook, and Internet applications
  • Excellent written and oral communication skills
  • Solid relationship building and interpersonal skills necessary to service internal/external customers
  • Excellent organization skills in order to juggle multiple priorities and assignments
  • Good critical thinking skills
  • Ability to handle stress and manage oneself in a professional manner
  • Ability to work well with others and independently
  • Possess Hawaii Driver’s License with clean abstract


Adjuster I: (all Claims Trainee requirements plus the following): 

  • Minimum 6 months of claims or work related to claims experience
  • Knowledge of policy forms, theories of coverage, claim handling guidelines
  • Basic knowledge of Xactimate


Adjuster II: (all requirements above plus the following): 

  • Minimum 2 years of claims experience, partially in Property
  • Full understanding of policy forms, theories of coverage, claim handling guidelines
  • Intermediate knowledge of Xactimate


Adjuster III: (all requirements above plus the following):

  • Minimum 3 years of claims experience partially in Property
  • Intermediate knowledge of Xactimate



Adjuster IV: (all requirements above plus the following):

  • Minimum 4 years claims experience partially in Property
  • Must be able to obtain Haag Certification
  • Advanced knowledge of Xactimate


Senior Adjuster I: (all requirements above plus the following):

  • Minimum 5 years claims experience in Property
  • Must be able to obtain Haag Certification
  • Advanced proficiency using Xactimate


Additional Qualifications Preferred:

  • Current Hawaii State Independent Adjusters License
  • Some accounting experience helpful
  • Claims Property Experience preferred
  • Water Mitigation Certification preferred for Adjuster III level and above


We offer profit-sharing, comprehensive health benefits, generous parental and family leave, attractive time off benefits (vacation/floating holiday/sick/observed holidays), tuition assistance, a 401(k) savings plan with company match, a discounted insurance rate, life and disability insurance options, and more!

EEO Statement

Tokio Marine Group of Companies (including, but not limited to the Philadelphia Insurance Companies, Tokio Marine America, Inc., TMNA Services, LLC, TM Claims Service, Inc. and First Insurance Company of Hawaii, Ltd.) is an Equal Opportunity Employer.  In order to remain competitive we must attract, develop, motivate, and retain the most qualified employees regardless of age, color, race, religion, gender, disability, national or ethnic origin, family circumstances, life experiences, marital status, military status, sexual orientation and/or any other status protected by law.

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