Business Analyst - Property & Casualty Insurance (Remote)

Job Description

Marketing Statement

Are you someone who gets excited about working with a great technology organization that leverages U.S. and global teams, develops solutions for multiple companies, and explores new and innovative solutions? Awesome – we’ve been looking for you! Tokio Marine North America Services (TMNAS) will immerse you in a collaborative culture that is business-focused, people-passionate, and dedicated to helping our Tokio Marine Group companies exceed their goals and deliver the excellent customer engagement we’re known for. We are equally as passionate about our employees loving their work. We offer a broad array of training and education opportunities to keep them freshly skilled and growing, and flexibility in choosing a workplace and arrangements that help them thrive. If you want to join us and help us shape the future of insurance technology and operations, apply today!

Duties

Job Summary

We are looking for a qualified Business Analyst to join our high functioning team that delivers and supports services across the U.S. and Mexico to the North American businesses of the Tokio Marine Group.

This role will be responsible for business analysis functions for day-to-day work with Philadelphia Insurance Companies and our IT teams.

This role will be responsible to support defining system scope and implementation of projects and enhancements with a focus on DuckCreek technology. This role will work closely with vendor partners, team members, business and IT leaders to elicit and develop business and functional requirements, support testing and training activities, and participate in operational support activities.

A candidate for this position must be motivated to work within a varied landscape of business and technical teams.

Essential Job Functions

• Lead and support business requirements gathering for projects and enhancements
• Facilitate communications between IT teams, business, and vendors
• Assist in formulating and designing system scope and objectives based on user needs and thorough understanding of business processes
• Identify, evaluate, and recommend potential solution options. Support the resolution via projects and enhancements through to production deployment
• Perform operational support activities to triage and research production support issues, advocate for business users, and manage resolution of production defects through to production deployment
• Participate in the full software development life cycle (SDLC)
• Conduct operational support turnover activities including creation of Quick Reference Guides, Standard Operating Procedures, and other job aids as applicable
• Perform special duties and other projects as assigned
• Comply with proper internal controls as necessary to conduct job functions and/or carry out responsibilities and/or administrative activities at the company
• Establish and build strong working relations and partnerships with various levels of IT team members, stakeholders, Business Units and Senior Management

Qualifications

Experience and Knowledge Required:

• Experience with Policy Administration Systems (Duck Creek, Majesco, Guidewire, Insurity, or custom developed/homegrown Insurance Policy System)
• Bachelor’s degree preferred
• Insurance Certification(s) preferred
• 5+ years’ experience preferred as a Business Analyst required
• Experience working in the Insurance industry, P&C sector
• Excellent problem solving and analytical skills
• Experience writing business requirements and functional specs. Ability to decompose complex business and data requirements into specifications for developers and other stakeholders
• Excellent written and oral communication skills
• Strong customer service orientation (responsive, consultative, collaborative and accurate)
• Self-starter with proven ability to take initiative to accomplish goals, with minimal oversight and direction
• Knowledge of SDLC for both waterfall and agile methodologies

Salary range $79,000- $110,000. Ultimate salary offered will be based on factors such as applicant experience and geographic location. Our company offers a competitive benefits package and bonus eligibility on top of base.

EEO Statement

Tokio Marine Group of Companies (including, but not limited to the Philadelphia Insurance Companies, Tokio Marine America, Inc., TMNA Services, LLC, TM Claims Service, Inc. and First Insurance Company of Hawaii, Ltd.) is an Equal Opportunity Employer.  In order to remain competitive we must attract, develop, motivate, and retain the most qualified employees regardless of age, color, race, religion, gender, disability, national or ethnic origin, family circumstances, life experiences, marital status, military status,  sexual orientation and/or any other status protected by law.