Claims Adjuster Property (Trainee to Senior Technical Specialist)

Job Description

Marketing Statement

First Insurance Company of Hawaii, Ltd. was founded in 1911 and is the oldest and largest property and casualty insurer domiciled in Hawaii. A member of the Tokio Marine North America (TMNA) group of companies, First Insurance enjoys an “A+” (superior) rating from A.M. Best Co. and has been named one of the nation’s top 50 property and casualty insurance companies by The Ward Group six years in a row. Proud of its broadly experienced, service-oriented staff, First Insurance employs more than 300 insurance professionals and distributes its products through 29 independent general agencies.

Duties

Typical duties include but are not limited to:

• Adjust 1^st party property claims according to department attributes and guidelines on claims adjusting fundamentals while providing excellent customer service
• Interview customers, claimants, and witnesses to obtain claim information
• May work with various experts such as accountants, architects, engineers, lawyers and investigators from various branches of the government in order to properly adjust a loss
• Able to read and interpret personal and commercial lines of insurance policies
• Properly document the extent of damage and prepare a computer generated scope and estimate of repair (adjuster level)
• Manage workload while working in the field.  This may include assignment of a claims territory on a Neighbor Island requiring flying to handle claims (adjuster level)
• Proficient in handling complex cases, prioritizing work and manage pending  (Technical Specialist/Senior Technical Specialist level)
• Serve as an informal leader/lead with some supervisory responsibilities such as adjuster follow-up, coaching, mentoring and development (Technical Specialist/Senior Technical Specialist level)
• Occasionally may be in charge of unit training and handle some management tasks upon delegation  (Technical Specialist/Senior Technical Specialist level)

Special Circumstances:

• May require periodic overtime and weekend work
• For field positions, neighbor Island travel may be required on short notice

Qualifications

 Qualifications / Experience:

Claims Trainee:

• 4 year college degree or equivalent claims/insurance experience
• Knowledge of Microsoft Office applications, Outlook, and Internet applications
• Excellent written and oral communication skills
• Solid relationship building and interpersonal skills necessary to service internal/external customers
• Excellent organization skills in order to juggle multiple priorities and assignments
• Good critical thinking skills
• Ability to handle stress and manage oneself in a professional manner
• Ability to work well with others and independently
• Possess Hawaii Driver’s License with clean abstract

Adjuster I: (all Claims Trainee requirements plus the following): 

• Minimum 6 months of claims or work related to claims experience
• Knowledge of policy forms, theories of coverage, claim handling guidelines
• Basic knowledge of Xactimate

Adjuster II: (all requirements above plus the following): 

• Minimum 2 years of claims experience, partially in Property
• Full understanding of policy forms, theories of coverage, claim handling guidelines
• Intermediate knowledge of Xactimate

Adjuster III: (all requirements above plus the following):

• Minimum 3 years of claims experience partially in Property
• Intermediate knowledge of Xactimate

Adjuster IV: (all requirements above plus the following):

• Minimum 4 years claims experience partially in Property
• Must be able to obtain Haag Certification
• Advanced knowledge of Xactimate

Senior Adjuster I: (all requirements above plus the following):

• Minimum 5 years claims experience in Property
• Must be able to obtain Haag Certification
• Advanced proficiency using Xactimate

Senior Adjuster II: (all requirements above plus the following):

• Minimum 7 years claims experience in Property
• Must be able to obtain Haag Certification
• Advanced proficiency using Xactimate

Technical Specialist: (all requirements above plus the following):

• Minimum 10 years claims experience in Property
• Experienced in handling complex claims with minimum supervision
• Advanced proficiency in Microsoft Office applications such as Outlook, Word, Excel and PowerPoint
• Must be able to obtain Haag Certification
• Advanced proficiency using Xactimate

Senior Technical Specialist: (all requirements above plus the following):

• Minimum 12 years claims experience in Property
• Experienced in handling complex claims with minimum supervision
• Advanced proficiency in Microsoft Office applications such as Outlook, Word, Excel and PowerPoint
• Must be able to obtain Haag Certification
• Advanced proficiency using Xactimate

Additional Qualifications Preferred:

• Current Hawaii State Independent Adjusters License
• Some accounting experience helpful
• Claims Property Experience preferred
• Water Mitigation Certification preferred for Adjuster III level and above

EEO Statement

Tokio Marine Group of Companies (including, but not limited to the Philadelphia Insurance Companies, Tokio Marine America, Inc., TMNA Services, LLC, TM Claims Service, Inc. and First Insurance Company of Hawaii, Ltd.) is an Equal Opportunity Employer.  In order to remain competitive we must attract, develop, motivate, and retain the most qualified employees regardless of age, color, race, religion, gender, disability, national or ethnic origin, family circumstances, life experiences, marital status, military status,  sexual orientation and/or any other status protected by law.