Claims Assistant Team Leader

Job Description

Marketing Statement

Philadelphia Insurance Companies, a member of the Tokio Marine Group, designs, markets and underwrites commercial property/casualty and professional liability insurance products for select industries.   We have been in operation since 1962 and are nationally recognized as a member of  Ward's Top 50 and rated A++ by A.M.Best.

Duties

We are looking for a Claims Assistant Team Leader to join our team.

Summary:

This Claims Assistant Team Leader is responsible for maintaining a balanced workload for all Claims Assistants, Sr. Claims Assistants and Data Entry Clerks and supporting the goals and objectives of the Claims Operations unit.  Monitoring production of Claims Assistants and reassign resources as appropriate.

A typical day will include the following:

Assist the Claims Supervisor in ensuring production and customer service targets are met.

Prepare and maintain reports for processing in line with established guidelines.

Train, develop and motivate staff.  Identify staff members for rewards

Resolve, mediate and appropriately escalate performance and attendance issues with the assistance of the Claims Operations Management and HRBP teams.

Serve as a resource to our IT Business partners to assist in testing new platforms and enhancements

Qualifications

High school diploma or equivalent.
General computer proficiency.
Proficiency with MS Office products.
Ability to multi-task with strong organizational skills.
Ability to encourage and motivate.

Range $52,100 - $63,100 hourly.
Ultimate salary offered will be based on factors such as applicant experience and geographic location.

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EEO Statement

Tokio Marine Group of Companies (including, but not limited to the Philadelphia Insurance Companies, Tokio Marine America, Inc., TMNA Services, LLC, TM Claims Service, Inc. and First Insurance Company of Hawaii, Ltd.) is an Equal Opportunity Employer.  In order to remain competitive we must attract, develop, motivate, and retain the most qualified employees regardless of age, color, race, religion, gender, disability, national or ethnic origin, family circumstances, life experiences, marital status, military status,  sexual orientation and/or any other status protected by law. 

Benefits

We offer a comprehensive benefit package, which includes tuition reimbursement and a generous 401K match. Our rich history of outstanding results and growth allow us to focus our business plan on continued growth, new products, people development and internal career opportunities.  If you enjoy working in a fast paced work environment with growth potential please apply online.

Additional information on Volunteer Benefits, Paid Vacation, Medical Benefits, Educational Incentives, Family Friendly Benefits and Investment Incentives can be found at  https://www.phly.com/Careers/default.aspx