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Claims Trainee

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Job ID: 1008485
Date Posted: Jul 31, 2023
Department ID: TM0605 Claims - Auto & GL - CSO
Company: Tokio Marine Management Inc.

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Job Description

Marketing Statement

About Tokio Marine:

Tokio Marine has been conducting business in the U.S. market for over a century and we are licensed in all states, Puerto Rico and the District of Columbia, and write all major lines of Commercial Property and Casualty Insurance. We provide unique insurance and risk management tools from our experienced staff of account executives, underwriters and loss prevention engineers and fair and timely claim settlement from a skilled team of claim professionals. We work with major brokers and leading independent insurance agents throughout the United States to serve the world's largest and most distinguished organizations.

We are committed to creating value for our customers by providing ANSHIN (safety, security and peace of mind). We strive to be creative and passionate as we work towards our long-term success.

Tokio Marine Holdings is Japan's oldest, and one of the largest property and casualty insurers. Founded in 1879, TMNF operates worldwide in 47 countries. With annual revenues of approximately $50 billion and an A.M. Best rating of A++, one of the highest in the industry, we are one of the top 20 insurance providers worldwide.


Job Summary:

Responsible for coverage verification, investigation, damage assessment, evaluation, negotiation and resolution of claims.  Accountable for proper payout and quality of claim files.  Handles some or all of the following: No-Fault/PIP/Medical payments, bodily injury, and property damage.

Essential Job Functions: 

  • Contact and establish a rapport with customer, injured party or property owner to obtain information. Comply with 24-hour contact requirements.
  • Obtain all relevant facts to determine coverage, liability or compensability on claims files.
  • Determine and analyze damages through appraisal, inspection and investigation.
  • Utilize and manage experts to determine facts, damages and exposure, ensuring that the value of the service is greater than the cost.
  • Handle litigated claims, and work as a partner with the defense counsel to ensure that legal resources are used to obtain the best resolution on the claim.
  • Evaluate information to assess proper resolution of claims to determine appropriate and fair payout.
  • Negotiate settlement based upon strategies and plans that ensure appropriate fair settlement of the claims.
  • Provide customer satisfaction by establishing a rapport with customers and by resolving issues.
  • Comply with Quality Validation, TAACC instructions, Customer Service Manual, Information Security procedures and the Tokio Marine SIU program.
  • Determine subrogation and salvage potential of claims.
  • Handle No-Fault/PIP/Medical claims.
  • Utilize inter-company arbitration to resolve claims, as well as, use of mediation, settlement conferences and alternate dispute resolution (ADR).
  • Communicate and work with both internal and external customers.
  • Handle automobile bodily injury and property damage claims.
  • Establish and monitor indemnity and expense reserves on claim files.
  • Responsible for complying with proper internal controls as necessary to conduct job functions and/or carry out responsibilities and/or administrative activities at Company.


  • Four-year college degree preferred
  • No claims experience required but two years of business experience preferred
  • Ability to organize, establish priorities, and communicate well
  • Computer knowledge, especially Microsoft Word and Excel, desired
  • Fluency in both verbal and written Japanese preferred

TMA believes the perfect candidate is more than just a resume. If you don't meet every single requirement, but are still interested in the job, please apply

EEO Statement

Tokio Marine Management is an Equal Opportunity Employer. In order to remain competitive we must attract, develop, motivate, and retain the most qualified employees regardless of age, color, race, religion, gender, disability, national or ethnic origin, family circumstances, life experiences, marital status, military status, or sexual orientation.

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