Customer Service Representative III

Job Description

Marketing Statement

First Insurance Company of Hawaii, Ltd. was founded in 1911 and is the oldest and largest property and casualty insurer domiciled in Hawaii. A member of the Tokio Marine North America (TMNA) group of companies, First Insurance enjoys an “A+” (superior) rating from A.M. Best Co. and has been named one of the nation’s top 50 property and casualty insurance companies by The Ward Group six years in a row. Proud of its broadly experienced, service-oriented staff, First Insurance employs more than 300 insurance professionals and distributes its products through 29 independent general agencies.

Duties

Typical Duties Include But Are Not Limited To:

• Answer basic to intermediate levels of calls from customers and agents
• Process a high volume of changes within the systems
• Follow SOP instructions to process multi-step transactions correctly
• Develop proficiency in PolicyCenter and BillingCenter systems  
• Master CS guidelines to know what types of changes are within your authority, can be processed over the phone, or needs to be referred. Review activities generated from the system.  Follow workflows to either process them or assign to others.
• Other duties as assigned

Special Circumstances:

• Periodic overtime may be required
• Position may be eligible to work from home with Supervisor's approval

Qualifications

Qualifications / Experience:

• 2 years college degree or equivalent
• 1+ years of general office and/or customer service experience
• Ability to type 35+ wpm
• Excellent communication skills
• Good critical thinking skills to determine best action to take
• Ability to multi task and strong attention to detail
• Ability to work and learn in a fast pace environment
• General knowledge of Microsoft Office Programs (Outlook, Word and Excel)

EEO Statement

Tokio Marine Group of Companies (including, but not limited to the Philadelphia Insurance Companies, Tokio Marine America, Inc., TMNA Services, LLC, TM Claims Service, Inc. and First Insurance Company of Hawaii, Ltd.) is an Equal Opportunity Employer.  In order to remain competitive we must attract, develop, motivate, and retain the most qualified employees regardless of age, color, race, religion, gender, disability, national or ethnic origin, family circumstances, life experiences, marital status, military status,  sexual orientation and/or any other status protected by law.