Associate III - Claims, Operations

Job Description

Marketing Statement

First Insurance Company of Hawaii, Ltd. was founded in 1911 and is the oldest and largest property and casualty insurer domiciled in Hawaii. A member of the Tokio Marine North America (TMNA) group of companies, First Insurance enjoys an “A+” (superior) rating from A.M. Best Co. and has been named one of the nation’s top 50 property and casualty insurance companies by The Ward Group six years in a row. Proud of its broadly experienced, service-oriented staff, First Insurance employs more than 300 insurance professionals and distributes its products through 29 independent general agencies.

Duties

Typical duties include but are not limited to:

• Prepare and distribute the claims checks (PMS, SPI, GWCC), in a timely manner.
• Index scanned APGL mail, incoming checks and pending (unidentified) mail. Deliver all incoming mail to the support staff.
• Process the Loss Reimbursement checks that is given to Billing for handling.
• Research and index pending mail in AppXtender and Claims Mail Desk pending folder.
• Review PMS & GWCC repots for duplicate payments, monthly.
• Order supplies as needed.
• Other duties as assigned.

Special Circumstances:

• May require occasional overtime

Qualifications

Qualifications/Experience:

• High School diploma
• 2+ years general office experience
• Basic knowledge of Microsoft Office Programs (Word, Excel, and Outlook)
• Excellent customer service skills
• Type 40+ WPM
• Good alpha and numeric skills
• Ability to stay focused for long periods of time and work on routing repetitive type of desk work
• Able to produce accurate work product within deadlines

EEO Statement

Tokio Marine Group of Companies (including, but not limited to the Philadelphia Insurance Companies, Tokio Marine America, Inc., TMNA Services, LLC, TM Claims Service, Inc. and First Insurance Company of Hawaii, Ltd.) is an Equal Opportunity Employer.  In order to remain competitive we must attract, develop, motivate, and retain the most qualified employees regardless of age, color, race, religion, gender, disability, national or ethnic origin, family circumstances, life experiences, marital status, military status,  sexual orientation and/or any other status protected by law.