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Part-Time or Full-Time Customer Service Representative II

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Job ID: 1008279
Date Posted: Aug 19, 2023
Department ID: F00516
Company: FICOH, LTD

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Job Description

Marketing Statement

First Insurance Company of Hawaii, Ltd. was founded in 1911 and is the oldest and largest property and casualty insurer domiciled in Hawaii. A member of the Tokio Marine North America (TMNA) group of companies, First Insurance enjoys an “A+” (superior) rating from A.M. Best Co. and has been named one of the nation’s top 50 property and casualty insurance companies by The Ward Group six years in a row. Proud of its broadly experienced, service-oriented staff, First Insurance employs more than 300 insurance professionals and distributes its products through 29 independent general agencies.


Typical Duties Include But Are Not Limited To:

  • Categorize and correspond with agents on incoming requests
  • Process a high volume of changes within the systems
  • Use spreadsheets to complete variety of transactions
  • Assist with back-up production when needed
  • Other adhoc tasks or duties as assigned

Special Circumstances:

  • This position is a project position that will end on 12/31/2023 with possible extension



  • High School diploma or equivalent
  • 1+ years of general office and/or customer service experience
  • Excellent communication skills
  • Good critical thinking skills
  • Ability to multi task and strong attention to detail
  • Ability to work in a fast pace environment
  • Basic understanding in Microsoft Office Programs (Office, Word, and Excel)

EEO Statement

Tokio Marine Group of Companies (including, but not limited to the Philadelphia Insurance Companies, Tokio Marine America, Inc., TMNA Services, LLC, TM Claims Service, Inc. and First Insurance Company of Hawaii, Ltd.) is an Equal Opportunity Employer.  In order to remain competitive we must attract, develop, motivate, and retain the most qualified employees regardless of age, color, race, religion, gender, disability, national or ethnic origin, family circumstances, life experiences, marital status, military status,  sexual orientation and/or any other status protected by law. 

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