Associate III or Senior Associate - Claims, Support

Job Description

Marketing Statement

First Insurance Company of Hawaii, Ltd. was founded in 1911 and is the oldest and largest property and casualty insurer domiciled in Hawaii. A member of the Tokio Marine North America (TMNA) group of companies, First Insurance enjoys an “A+” (superior) rating from A.M. Best Co. and has been named one of the nation’s top 50 property and casualty insurance companies by The Ward Group six years in a row. Proud of its broadly experienced, service-oriented staff, First Insurance employs more than 300 insurance professionals and distributes its products through 29 independent general agencies.

Duties

Typical duties include but are not limited to:

• Perform a variety of clerical support duties for the claims adjusting staff with a focus on assisting Property and Work Comp Units.
• Process e-mailed requests from adjusters and customers.
• Handle outgoing correspondence and mailing for adjusters.
• Assist with DCD W3 manual entry forms.
• Train with Work Comp associates to learn tasks.
• Handle property assignments.
• Provide clerical support on a back-up basis for other claim units.
• Identify areas for process improvement and work with management on developing SOP's.
• Other duties as assigned.

Special Circumstances:

• May require occasional after hours and weekend work

Qualifications

Qualifications/Experience:

Associate III:

• High School diploma or equivalent
• 2+ years general office and/or customer service experience
• Basic knowledge of Microsoft Office Programs (Word, Excel, and Outlook) and internet
• Keyboard 35+ WPM
• Ability to multi task and work in a fast pace environment
• Effective verbal and written communication skills
• Ability to work well with others internally and externally
• Excellent organizational skills and prioritize assignments
• Able to work independently and in a team
• Able to identify an issue and suggest solutions for improvement

Senior Associate (all Associate III requirements plus the following):

• 2 year college degree or equivalent
• 3+ years of general office experience
• Advanced proficiency in Microsoft Office Programs (Word, Excel, and Outlook) and internet

EEO Statement

Tokio Marine Group of Companies (including, but not limited to the Philadelphia Insurance Companies, Tokio Marine America, Inc., TMNA Services, LLC, TM Claims Service, Inc. and First Insurance Company of Hawaii, Ltd.) is an Equal Opportunity Employer.  In order to remain competitive we must attract, develop, motivate, and retain the most qualified employees regardless of age, color, race, religion, gender, disability, national or ethnic origin, family circumstances, life experiences, marital status, military status,  sexual orientation and/or any other status protected by law.