Senior Business Analyst / AQS (Remote)

Job Description

Marketing Statement

Tokio Marine North America Services (TMNAS) provides professional support services to Tokio Marine Group companies in the United States, including Tokio Marine America, First Insurance Company of Hawaii, and Philadelphia Insurance Companies. Customer service is our focus and our passion! Tokio Marine North America Services adds value in all that we do, providing the best professional service to our business partners, allowing them to achieve their goals. Our talented team delivers actuarial, audit, corporate communications, financial and investment, human capital services, information technology, legal, and payroll expertise to our customers.

Duties

Job Summary

The Senior Systems Analyst is responsible for working with business stakeholders to define business requirements and priorities in support of a large Policy Administration System. In this role, he/she is expected to work with our business stakeholders, architects, development teams to analyze and document analytical business/data requirements. The Senior Systems Analyst is an expert in understanding the basics of policy underwriting and administration process in a Property and Casualty business. A candidate for this position must be able to work in a varied, fast paced environment as part a service delivery function for TMNA Services (TMNAS) and its Group Companies and is expected to possess advance skills in key areas (articulated below).

Job Responsibilities

• Leads/participates in the analysis, requirements, design, configuration, and technical implementation of different documents and configuration metadata for insurance applications 
  • Responsible for the analysis, business requirements and functional specifications
  • Works with business users to solicit, analyze, and document business needs and presentation in a business requirements document
  • Identifies, evaluates, and recommends potential solution options, supports the resolution via projects and enhancements through to production deployment
  • Responsible for the design and development of documents, forms and applications configuration according to provided technical specifications and business requirements 
  • Participates in the development of work tasks, estimates, schedules, materials and plans to meet business needs
  • Communicates technical recommendations back to business analysts, subject matter experts and end users
• Participates in on-going operational L3 support and maintenance
  • Triages and researches production support issues
  • Advocates for business users and manages resolution of production defects through to production environment
  • Maintains the system integrity by establishing, automating and enhancing operational checks, balance routines and maintaining KPIs
• Works collaboratively with architects, technical leads and subject matter experts of the various upstream and downstream systems 
• Defines acceptance criteria as part of requirements
• Participates in UAT execution and support end user training, as required for eventual product implementation
• Aligns to the maintenance and enforcement of SDLC processes, departmental standards, style requirements and all other procedures necessary for data and system integrity
• Complies with proper internal controls as necessary to conduct job functions and/or carry out responsibilities and/or administrative activities at the Company
• Performs special projects and other duties as may be assigned

Qualifications

Degree / Licenses and Professional Certifications

• Bachelor’s Degree (preferably in Business, MIS, Computer Science or Mathematics) is preferred
• P&C Insurance knowledge/certifications is required

Experience

• 8+ years of overall IT experience
• 8+ years of experience focused in configuring a policy underwriting/administration system
• 8+ years of experience working with configuration tools and applications metadata
• Experience writing business requirements and functional specs. Ability to decompose complex business and data requirements into specifications for developers
• Experience and knowledge of SQL and XML
• Experience supporting stakeholder interviews and design sessions

Knowledge

• Excellent Knowledge of Property & Casualty Insurance underwriting process and terminologies
• Excellent knowledge of ISO circulars, compliance and regulatory requirements pertaining to P&C Insurance Industry
• Knowledge of Microsoft Office products (Visio, Excel, Word, PowerPoint)
• Knowledge of SDLC and software support and maintenance approaches

Skills

• Strong customer service orientation (responsive, consultative, collaborative and accurate)
• Excellent communication skills, both written and verbal
• Strong writing and communication skills
• Clear communication and comprehension skills
• Excellent problem solving and analytical skills
• Strong interpersonal relationship building skills; Able to work with a variety of people and groups in a constructive and collaborative manner

Abilities

• Strong analytical ability with the capability to determine the root cause of problems and issues and provide solutions
• Strategic thinking; Applies organizational acumen to identify and maintain focus on key success factors for the organization
• Superior attention to detail
• Strong drive to execute and deliver
• Ability to juggle multiple, competing, frequently changing time-sensitive deadlines and priorities

EEO Statement

Tokio Marine Group of Companies (including, but not limited to the Philadelphia Insurance Companies, Tokio Marine America, Inc., TMNA Services, LLC, TM Claims Service, Inc. and First Insurance Company of Hawaii, Ltd.) is an Equal Opportunity Employer.  In order to remain competitive we must attract, develop, motivate, and retain the most qualified employees regardless of age, color, race, religion, gender, disability, national or ethnic origin, family circumstances, life experiences, marital status, military status,  sexual orientation and/or any other status protected by law.