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Senior Associate - Billing

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Job ID: 1008176
Date Posted: Nov 16, 2023
Department ID: F00522
Company: FICOH, LTD

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Job Description

Marketing Statement

First Insurance Company of Hawaii, Ltd. was founded in 1911 and is the oldest and largest property and casualty insurer domiciled in Hawaii. A member of the Tokio Marine North America (TMNA) group of companies, First Insurance enjoys an “A+” (superior) rating from A.M. Best Co. and has been named one of the nation’s top 50 property and casualty insurance companies by The Ward Group six years in a row. Proud of its broadly experienced, service-oriented staff, First Insurance employs more than 300 insurance professionals and distributes its products through 29 independent general agencies.


Typical duties include but are not limited to:

  • Maintain premium receivables and correspond with business associates on open receivables
  • Process payments, answer phones and work with internal and external customers
  • Analyze and interpret various accounting journals, policies, procedures and prepare journal entries
  • Perform SOX compliance duties
  • Other duties as assigned by Supervisor

Special Circumstances:

  • May require periodic overtime
  • Handle sensitive and confidential customer information



  • 2 year college degree or equivalent work experience
  • 3 years general office experience
  • Keyboard 35+ WPM
  • Basic proficiency of MS Office applications (i.e. Word, Excel, Outlook)
  • Excellent oral and written communication skills - including professional telephone etiquette skills
  • An effective communicator who has strong relationship building skills necessary to service internal/external customers
  • Performs well under pressure of deadlines and completes assigned tasks in prompt and reliable manner
  • Able to manage high volume of work in a multitask environment
  • Team player with strong customer service skills and mindset

Preferred Qualifications:

  • Accounts receivable, collections and/or insurance experience
  • Knowledge in Guidewire Billing Center

EEO Statement

Tokio Marine Group of Companies (including, but not limited to the Philadelphia Insurance Companies, Tokio Marine America, Inc., TMNA Services, LLC, TM Claims Service, Inc. and First Insurance Company of Hawaii, Ltd.) is an Equal Opportunity Employer.  In order to remain competitive we must attract, develop, motivate, and retain the most qualified employees regardless of age, color, race, religion, gender, disability, national or ethnic origin, family circumstances, life experiences, marital status, military status,  sexual orientation and/or any other status protected by law. 

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