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Claims Trainee to Adjuster II - Claims, Auto Resources

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Job ID: 1008151
Date Posted: Mar 28, 2023
Department ID: F00605
Company: FICOH, LTD

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Job Description

Marketing Statement

First Insurance Company of Hawaii, Ltd. was founded in 1911 and is the oldest and largest property and casualty insurer domiciled in Hawaii. A member of the Tokio Marine North America (TMNA) group of companies, First Insurance enjoys an “A+” (superior) rating from A.M. Best Co. and has been named one of the nation’s top 50 property and casualty insurance companies by The Ward Group six years in a row. Proud of its broadly experienced, service-oriented staff, First Insurance employs more than 300 insurance professionals and distributes its products through 29 independent general agencies.


Typical duties include but are not limited to:

  • Investigate, evaluate and proactively resolve personal and commercial auto claims.
  • Determines eligibility, coverage, and obtains appropriate documentation to process payments of claims.
  • Responds promptly to inquiries from claimants, insureds, agents, and other interested parties.
  • Timely and appropriate documentation of first and third party damages, dispatch appraisal assignments.
  • Determine subrogation/arbitration exposures, prepare file to assure all pertinent investigation completed and have subrogation letters sent on timely basis to respective parties.

Adjuster II (including above duties):

  • Timely reporting of SLR and LLSR criteria claims. Prepare and provide status updates on Major Accounts.



Claims Trainee:

  • 4 year college degree or equivalent work experience in customer service, investigative or insurance.
  • Proficient in Microsoft Office applications such as Outlook, Word, Expel & PowerPoint
  • Good critical thinking skills
  • Excellent oral and written communication skills
  • Good customer service and interpersonal skills
  • Strong teamwork and collaboration skills
  • Excellent organization skills in order to juggle multiple priorities and assignments
  • Able to adapt to changing circumstances

Adjuster I (all Claims Trainee requirements plus the following):

  • Minimum 1 year of claims adjusting experience, preferably in Auto
  • Basic understanding of claims systems like Guidewire and ImageRight
  • Decision making mindset using investigation skills and developing action plans for claims
  • Basic vehicle and repair knowledge

Adjuster II (all Adjuster I requirements plus the following):

  • Minimum 3 years of Personal and Commercial Auto claims handling experience, preferably in Hawaii
  • Proficient in interpreting all lines of auto policies
  • A developed decision making mindset with proficiency in recognizing serious exposures and coverage situations that require drafting letters and reporting to management
  • Proficient in developing key relationship with customer and agency partners
  • Strong vehicle and repair knowledge

Additional Qualifications Preferred:

  • Current Hawaii State Adjuster's License preferred
  • Able to type 35+ WPM

EEO Statement

Tokio Marine Group of Companies (including, but not limited to the Philadelphia Insurance Companies, Tokio Marine America, Inc., TMNA Services, LLC, TM Claims Service, Inc. and First Insurance Company of Hawaii, Ltd.) is an Equal Opportunity Employer.  In order to remain competitive we must attract, develop, motivate, and retain the most qualified employees regardless of age, color, race, religion, gender, disability, national or ethnic origin, family circumstances, life experiences, marital status, military status,  sexual orientation and/or any other status protected by law. 

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