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IT Manager - Desktop Engineering- Remote

Job ID: 1008071
Date Posted: Jan 12, 2023
Department ID: TS0858 IT - FICOH IT Transition
Company: TMNA Services LLC

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Job Description

Marketing Statement

Tokio Marine North America Services (TMNAS) provides professional support services to Tokio Marine Group companies in the United States, including Tokio Marine America, First Insurance Company of Hawaii, and Philadelphia Insurance Companies. Customer service is our focus and our passion! TMNAS adds value in all that we do, providing the best professional service to our business partners, allowing them to achieve their goals. Our talented team delivers actuarial, audit, corporate communications, financial and investment, human capital services, information technology, legal, and payroll expertise to our customers.

Duties

Job Summary

The Desktop Engineering Manager is responsible for leading a team of engineers in designing, configuring and maintaining our end user computing environment.  The manager will support and maintain our workspace landscape, including both physical devices and virtual desktops.  Through the team, this role will also design and maintain our MECM platform for image and application deployments.

Job Responsibilities

  • Coordinate and manage the design, construction, deployment and maintenance of personal computer operating system images, virtual desktops, and other application delivery platforms
  • Manage and maintain system platforms required to support the end user computing environment such as Intune/MEM, MDM and MECM
  • Coordinate efforts with IT Security to develop and maintain a strong security posture on our end user devices leveraging GPOs, Intune, Defender, Bitlocker, and ATP
  • Manage our Citrix and VDI environment
  • Manage and participate in the design and implementation of software deployment packages and scripts to ensure timely, consistent and successful deployment of new and updated software installations
  • Responsible for developing a strategic roadmap bridging technologies in alignment with business needs
  • Coordinate and assist with day to day operational activities such as patching, application packaging and troubleshooting issues
  • Coach, mentor and develop skills and capabilities of team members to build a cohesive and collaborative team
  • Establish and build strong working relations and partnerships with Business Units to help improve the end user experience
  • Ongoing evaluation, selection and effective use of deployment tools/systems
  • Serves as focal point of communication for major service outages/escalations
  • Comply with proper internal controls as necessary to conduct job functions and/or carry out responsibilities and/or administrative activities at the company

Qualifications

Degree / Licenses and Professional Certifications

  • Bachelor's degree in related discipline preferred
  • Insurance industry experience preferred

Experience and Knowledge Required

  • 5+ years demonstrable experience with Microsoft Windows based operating systems
  • Working knowledge of Citrix XenApps and XenDesktop
  • Solid understanding of Microsoft M365
  • Strong working knowledge of application and image deployment tools such as MECM, SCCM, PDQ
  • Extensive knowledge on security tools, Intune, MS Defender, Forcepoint, etc
  • Knowledge of Citrix and other virtualization software
  • Knowledge of organizational politics and political tactics; ability to effectively navigate formal and informal communication and decision-making channels

Skills and Abilities

  • Strong writing and communication skills; ability to write business requirements and functional specifications
  • Strong customer service orientation
  • Strong leadership ability; able to work with and effectively lead a team; collaborate and decide on solutions that support the business
  • Strong project management skills:  Plan, organize, monitor, and control projects, ensuring efficient utilization of resources, to achieve project objectives and deadlines
  • Strong interpersonal relationship building skills: able to work with a variety of people and groups in a constructive and collaborative manner
  • Ability to weigh business needs against security concerns and articulate to management
  • Strong analytical ability with the capability to determine the root cause of problems and issues and provide solutions
  • Strategic thinking; Applies organizational acumen to identify and maintain focus on key success factors for the organization
  • Salary range $98,840 to $120,000. Ultimate salary offered will be based on factors such as applicant experience and geographic location. Our company offers a competitive benefits package and bonus eligibility on top of base.

EEO Statement

Tokio Marine Group of Companies (including, but not limited to the Philadelphia Insurance Companies, Tokio Marine America, Inc., TMNA Services, LLC, TM Claims Service, Inc. and First Insurance Company of Hawaii, Ltd.) is an Equal Opportunity Employer.  In order to remain competitive we must attract, develop, motivate, and retain the most qualified employees regardless of age, color, race, religion, gender, disability, national or ethnic origin, family circumstances, life experiences, marital status, military status,  sexual orientation and/or any other status protected by law. 

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