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Duck Creek Tech Lead/ Manager

Job ID: 1007782
Date Posted: Nov 17, 2022
Department ID: TS0817 IT - PMO
Company: TMNA Services LLC

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Job Description

Marketing Statement

Tokio Marine North America Services (TMNAS) provides professional support services to Tokio Marine Group companies in the United States, including Tokio Marine America, First Insurance Company of Hawaii, and Philadelphia Insurance Companies. Customer service is our focus and our passion! TMNAS adds value in all that we do, providing the best professional service to our business partners, allowing them to achieve their goals. Our talented team delivers actuarial, audit, corporate communications, financial and investment, human capital services, information technology, legal, and payroll expertise to our customers.


Job Summary

We are looking for a qualified Technical Manager to join our high performing team that delivers and supports services across the U.S. and Mexico to the North American businesses of the Tokio Marine Group. You will lead and/or participate in the analysis, configuration, design, implementation, enhancements, and operation of Duck Creek OnDemand Policy Admin systems.

A track record of proven technical expertise in Duck Creek platform and providing technical mentorship and contributions to a team of developers is essential. You will work with our enterprise architects and other teams to analyze and understand business/data requirements and process flows and develop solutions to meet those requirements. Ideal candidates should be collaborative, communicative, and comfortable working with business and IT groups in a fast-paced environment.

Job Responsibilities

  • Lead/participate in the analysis, requirements, design, configuration, and technical implementation of Duck Creek OnDemand Policy Admin Systems
    • Implement different solutions according to provided technical specifications and business requirements
    • Develop and oversee the maintenance of SDLC artifacts
    • Research, evaluate and provide input on potential solutions taking into consideration project constraints, organizational architecture standards, customer business processes and emerging technologies, where applicable
    • Participate in the development of work items, estimates, schedules and plans to meet business needs
    • Communicate technical recommendations back to business analysts, subject matter experts and end users
  • Provide technical mentorship and guidance to a team of developers
  • Work collaboratively with Architects, technical leads, Quality Assurance teams and subject matter experts of the various upstream and downstream systems in the design and development of solutions to meet business needs
  • Participate in on-going operational L3 support and maintenance
    • Provide resolution of support tickets and ad hoc requests per established Service Level Agreements
    • Provide resolution of various issues reported
  • Ensure accuracy of the implementation through unit testing
  • Maintain coding best practices and standards. Ensure that the best practices are enforced and followed during the development process with various team members
  • Support Quality Assurance and User Acceptance Testing execution and deployments in various environments
  • Align to the maintenance and enforcement of SDLC processes, departmental standards, style requirements and all other procedures necessary for data and system integrity
  • Comply with proper internal controls as necessary to conduct job functions and/or carry out responsibilities and/or administrative activities at the Company


Degree / Licenses and Professional Certifications

  • Bachelor's degree in Computer Science, MIS, Engineering or equivalent professional experience is preferred
  • Duck Creek University Certification is preferred


  • 8+ years of insurance industry experience in system configuration, integration and development using Duck Creek platform
  • Hands on experience using Example Author/Server/Express 3.0 Rating, Forms, Pages
  • Hands on experience using Debugging Tools – Data Tester, Example Utility, Trace Monitor, TSV Debugger
  • Experience with JavaScript, XML, XSLT and CSS
  • Experience writing SQL and T-SQL queries
  • Experience using Data Insight and knowledge of custom shredding
  • Experience maintaining and updating templates with regulatory changes like ISO
  • Development experience of Skins and web service integrations
  • Experience with Code analysis tools, Unit Testing, CI/CD, automated build pipelines
  • Azure Cloud development experience is a plus
  • Experience providing technical leadership to the development team


  • Demonstrated ability to learn and adopt new technologies and tools
  • Demonstrated understanding with SDLC methodologies
  • Proven ability to establish and maintain effective working relationships with various levels of IT management, staff and business stakeholders


  • Knowledge of Property & Casualty Insurance terminologies and processes
  • Knowledge of ISO Circulars
  • Knowledge of deployment automation tools like Octopus, ADO build pipelines
  • Knowledge of SDLC and software support and maintenance approaches like Scrum and Waterfall
  • Knowledge of software development lifecycle methodologies for planning and executing application development, enhancement, or support
  • Knowledge of activities, tasks, practices, deliverables and techniques for implementing new or enhance functionality into a production environment
  • Knowledge of MicroFocus Application Lifecycle Management is a plus

EEO Statement

Tokio Marine Group of Companies (including, but not limited to the Philadelphia Insurance Companies, Tokio Marine America, Inc., TMNA Services, LLC, TM Claims Service, Inc. and First Insurance Company of Hawaii, Ltd.) is an Equal Opportunity Employer.  In order to remain competitive we must attract, develop, motivate, and retain the most qualified employees regardless of age, color, race, religion, gender, disability, national or ethnic origin, family circumstances, life experiences, marital status, military status,  sexual orientation and/or any other status protected by law. 

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